User Support Technician - Mississauga, Canada - PadoxIT

PadoxIT
PadoxIT
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Experience: 7 months to less than 1 year
- or equivalent experience


Tasks:


  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations

Computer and technology knowledge:


  • MAC
  • Unix
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • File management software
  • Security software
  • Website creation and management software
  • Web service design
  • Business diagram software
  • MS Office
  • Wireless networks

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail

Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week
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