Service Administrative Assistant - Calgary, Canada - Charlesglen Toyota

Charlesglen Toyota

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Charlesglen Toyota - Alberta's Celebration Destination, family-owned and operated, and one of the largest dealerships in Calgary is looking for a driven, relationship builder, customer-focused, and highly organized individual who can join us and make an immediate impact.

WHAT WE OFFER

We offer a competitive base salary and commission.
Companypaid benefit plan including extended health (prescriptions, paramedical services), dental, eye care and employee assistance.
RRSP matching
Reasonably priced food in Café
Free Lunch on Saturdays (for working staff)

Employee Discounts

Parts, Service, and vehicles (conditions apply)

SCHEDULE:

Mon-Fri (8:00 am 5:00 pm)

WHAT YOU GET TO DO

Respond to phone service appointments for customers including confirmation of services, costs, ordering and sourcing parts, arranging subcontract labor where required
Respond to questions related to automotive repair troubleshooting, based on knowledge garnered from previous telephone queries and the Manufacturers Online University
Prepare the related quotes for customer service requests
Ensure parts are ordered for appointments through internal processes
Be proficient with our Dealer Voice, Shore-Tel phone system, Microsoft Outlook, PBS
Respond to general service inquiries from our Sales department
Coordinate shuttle service for customers
Contact customers to inform them of safety recall campaigns relevant to their vehicles
Contact customers to arrange their first appointment booking 2 weeks after purchase
Maintain our upsell list for Service Advisors based on past service comments
Ensure all callers receive prompt, impeccable customer service
Provide Service coverage as required
Other duties as requested by Management

WHAT YOU BRING TO US

Demonstrate strong written and verbal skills to clearly communicate with all levels of the organization and external partners/customers.
Highly organized with excellent time management/prioritysetting skills
Ability to multitask and work under pressure.
Intermediate to advanced knowledge of Microsoft Office suite (word, excel, etc.)
High school or above

**Tell us about your relevant skills and experience and why you would be the best choice for this position. Please share your salary expectations. For us - finding the right person means fit first, passion for learning, relevant experience, and personal drive.