Junior Systems Administrator - Stittsville, Canada - AutoShack

AutoShack

Verified Company

Stittsville, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Junior Systems Administrator

Location:
Onsite, Ottawa, Ontario

About Us:

AutoShack, a leader in online direct-to-consumer retail auto parts distribution for over 40 years, is seeking a motivated Junior Systems Administrator to join our IT team.

This entry-level role is crucial for supporting our IT infrastructure, managing help desk tickets, setting up computers, and ensuring our systems run efficiently to support our dynamic team.

Job Responsibilities:

Help Desk Support: Respond to and resolve help desk tickets promptly, providing support to endusers with a focus on customer satisfaction.
System Maintenance: Assist in performing regular maintenance checks on IT systems to ensure optimal performance, including updates and patches.
Computer Setup: Prepare and configure computer systems for new users, ensuring all necessary software is installed and systems are ready for use.
Network Support: Support the management of AutoShack's network infrastructure, including basic troubleshooting under the guidance of senior staff.
Security Monitoring: Assist in implementing security measures and monitor systems for potential threats to protect company data.
Documentation: Maintain accurate records of system configurations, IT inventory, and help desk resolutions.
Process Improvement: Contribute to the improvement of IT processes and systems to enhance efficiency and reliability.

Qualifications:

Education: Associate degree in Information Technology, Computer Science, or a related field. A Bachelor's degree is preferred but not required.
Knowledge of the Windows operating systems, Active Directory, Microsoft Entra ID, networking, and security principles.
1+ year of experience in an IT support role or relevant internship experience, preferably in a retail or ecommerce environment.
Experience or familiarity with help desk ticketing systems.
Good problemsolving skills and attention to detail.
Effective communication skills, both written and verbal.
A team player with the ability to work independently.
Familiarity with NetSuite, Oracle, Salesforce, and Talkdesk is a plus.