Housekeeping Manager - Toronto, Canada - Hilton

Hilton

Verified Company

Toronto, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A Housekeeping Manager is responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Housekeeping Manager, you would be responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage daily Housekeeping operations to include, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms and offices
Ensure rooms are clean and available to guests in a timely and efficient manner
Manage daily systems use and management, cost controls and overall profitability, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward
Oversee and conduct room inspections
Recruit, interview and train team members
Conduct inventory, finalize scheduling and payroll
Assist Executive Housekeeper with budget and forecast preparation
Purchasing of Housekeeping supplies and linens while staying withing budget
Train and mentor junior supervisors
Assist in Executive Housekeeper duties in their absence

What are we looking for?

Housekeeping Managers serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience within hotel Front Office and/or Housekeeping operations
Experience working and managing in a unionized environment
High level of attention to detail
Positive attitude and good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own or as part of a team
Competent level of IT proficiency
Ability to work flexible hours

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous management experience in hotel Front Office and/or Housekeeping operations

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality
We're passionate about delivering exceptional guest experiences.

Integrity

We do the right thing, all the time.

Leadership

We're leaders in our industry and in our communities.

Teamwork

We're team players in everything we do.

Ownership

We're the owners of our actions and decisions.

Now

We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all

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