Field Service Support Technician - Quebec City, Canada - Stefanini

Stefanini
Stefanini
Verified Company
Quebec City, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Stefanini Group is looking for a
Field Service Support Technician for a globally recognized company based in
Quebec, CA

Responsibilities

  • ITSMS Tool Set (Ticket Management Software)
  • Correctly track incidents and calls timely and accurately
  • Respond to computer related service and trouble calls
  • Ability to resolve Windows 10 and MAC OS Operating System Errors
  • Proficient in Microsoft Office 2016/2019/Office365 Suite
  • Proficient in collaboration Tools Teams/Skype/Zoom
  • Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
  • Understanding of Antivirus Protection Software, and VPN Solutions

- (Desktops/Laptops)
  • Hardware and Software Troubleshooting
  • Some hardware support experience required e.g. installing memory/hard drives
  • Diagnose printer and other peripheral device failures and implement solutions
  • Provide installation and upgrade services of supported hardware and software
  • Basic Network troubleshooting skills and knowledge
  • Experienced with Apple Products (MacOS/IpadOS/IOS)
  • Experience with Mobile Device Support (IOS/Android)
  • Move workstations and peripherals, as required
  • Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)
  • Proficient with 'Remote Worker' technology, accessibility troubleshooting skills
  • 2 Years" experience in an IT-Support Role
  • ITIL certified
  • Ability to communicate technical information to nontechnical audiences
  • Strong sense of customer service
  • Good organizational skills
  • Excellent Verbal and Written Communication Skills [English]
  • Ability to multitask
  • Team focused

Job Type:
Fixed term contract


Salary:
$48,000.00-$52,000.00 per year


Benefits:


  • Paid time off

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Quebec City, QC: reliably commute or plan to relocate before starting work (required)

Experience:


  • IT support: 2 years (preferred)

Licence/Certification:

  • Driving Licence (required)
  • ITIL Certification (required)
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