Intake Administrator/coordinator - Toronto, Canada - Toronto Psychology Clinic

Toronto Psychology Clinic
Toronto Psychology Clinic
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

About Us


The Toronto Psychology Clinic is a dynamic and rapidly expanding private practice dedicated to providing expert psychological consultation, assessment, and treatment for individuals across the lifespan.

Our commitment to delivering culturally-informed, evidence-based, and socially inclusive services is at the core of our mission.

We represent a highly skilled and diverse team of 9 registered mental health professionals, including psychologists, social workers, psychotherapists, and graduate students, all working collaboratively to make a positive impact on mental health.


About the Role

Responsibilities include:


  • Conduct mental health intake screenings with new clients to gather relevant information and assess their needs.
  • Optimize caseloads for therapists based on their availability, specialties, and the specific needs of clients.
  • Manage all client inquiries, bookings, and waitlists efficiently
  • Provide excellent customer service to all clients
  • Proactively respond to and resolve client concerns
  • Support and maintain communication with referral sources
  • Track and optimize intake metrics and provide regular reports to the Clinic Director.
  • Identify opportunities to improve processes, supporting documents, and systems related to intake procedures.
  • Maintain and handle personal health information in accordance with provincial regulations, ensuring confidentiality and compliance.
  • Stay abreast of clinic operations, software, and tools
  • Troubleshoot and test software systems that support intake processes
  • Keep intake files, folders, and standard operating procedures up to date and organized.
  • Collaborate with the Clinic Coordinator to ensure all business operations run smoothly.
  • Complete other ad hoc administrative duties as assigned.

Qualifications required:


  • 5+ years of fulltime work experience in an administrative, customer service focused role
  • Postsecondary education in business administration or related field
  • Exceptional organizational skills and attention to detail
  • Demonstrated superb customer service skills with a clientcentric approach.
  • Ability to take initiative, make thoughtful recommendations, and effectively problemsolve.
  • Strong multitasking and prioritization skills to handle various responsibilities concurrently.
  • Excellent written and oral communication skills to effectively interact with clients and therapists.
  • Proficiency with Jane App and Google Drive is an asset but not required
  • Must have access to secure internet, computer, and a dedicated office space for remote work
  • Must be willing to work inperson for a minimum of 2 days per week

Benefits of the position include:


  • Further develop healthcare administration and management skills
  • Vacation and Personal Days
  • Bonus pay
  • Opportunities for advancement within the organization
  • Hybrid work environment
  • Closeknit team of professionals

Availability:40 hours/week


Location:
Hybrid, 2 days in-person require at our downtown location 123 Edward Street.


Job Types:
Full-time, Permanent


Salary:
From $50,000.00 per year


Supplemental pay types:

  • Bonus pay

Application question(s):

  • What are your long term career goals?
  • What skills do you consider the most important to the role of an intake coordinator and why?
  • What interests you the most about this role ?

Experience:


  • Intake/
Front Desk: 3 years (required)

  • Administrative: 5 years (required)
More jobs from Toronto Psychology Clinic
See all jobs of Toronto Psychology Clinic