Switchboard Operator - Vancouver, Canada - Pinnacle Hotel Vancouver Harbourfront

Pinnacle Hotel Vancouver Harbourfront

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Switchboard Operator (PBX).

A member of the Front Office team, you are guest-focused, enthusiastic, and passionate about delivering outstanding guest service.

You handle all incoming calls in a prompt, efficient, and courteous manner and play a crucial role in assisting with emergencies (fire, medical, power/system failure) by contacting designated personnel for immediate assistance.

Key Responsibilities:

Processing all guest calls, requests, questions, or concerns in a professional manner.
Routing callers to requested guest or hotel personnel and accommodating all requests swiftly.
Following up with guests to ensure requests have been met to their complete satisfaction.
Providing callers with accurate information on hotel facilities and services.
Documenting all guest complaints and notifying designated department personnel for full resolution.
Taking orders for In-Room Dining requests and forwarding all orders to the In-Room Dining Department.
Taking Rooms Reservations and responding to all reservationrelated inquiries.
Accepting, recording, and delivering wakeup calls.
Provide support at Front Desk as needed. Flexibility to cross train in other Front Office classifications to support team, e.g. night audit.
Performing other duties, as assigned.

Qualifications & Experience:

High school diploma / G.E.D. equivalent.
Proficient working knowledge of computer software including Microsoft Office, Windows, Excel, Microsoft Word, etc.
Experience working with Opera Property Management System (or other hotel Property Management System) an asset.
Fluent English language skills, both written and verbal.
Clear, precise, professional and genuine telephone manner.
A high level of responsibility and exceptional organizational skills.
A team player with proven success in relationship building.
Proven ability to effectively multitask, solve problems and make decisions in a personable and confident manner.
Previous Switchboard or Front Desk experience considered an asset.
Must maintain flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.