Claims Administrator - Dorval, Canada - Bombardier

Bombardier

Verified Company

Dorval, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

BOMBARDIER
Bombardier is a global leader, creating innovative and game-changing planes.

Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety.

We are a global organization focused on working together with a team spirit.

In your role, you will:

Report to the Manager Warranty & Authorized Service Facility (ASF) Management.
Review accuracy of work order payers prior to invoicing.
Assess Warranty and program claims, and all other claims for Bombardier Aviation.
Work with various databases and aerospace standard documentation, to adjudicate work orders, sales orders and Warranty/Smart Services claims with the highest level of professionalism, with customer service being at the forefront of all Customer interactions and transactions.
Adjudicate Warranty and Smart Maintenance Program (SMP) claims, service orders, sales orders, all other claims submitted from customers and/or their representatives, authorized service facilities (ASFs), Bombardier Service Centers (BAS) as well as from webbased SAP / Customer Portal environment.
Review work order preliminary invoices from BAS and ASFs to ensure accurate invoicing for all invoiced parties.
Communicate directly with the Customer and service providers to answer questions and relay contractual coverage information.
Create Smart Parts contracts for new deliveries in SAP and the Oracle Smart Parts database.
Supply status of claims for Customer compensation request submissions and communicate the adjudication results of said claims.
Provide information sessions with Customers and service partners on a scheduled and unscheduled basis.
Work with flatrated man hour list for removal and installation of aircraft components.
Produce reports, administer policies and develop propositions regarding improving program related cost trends.
Represent the warranty department in various internal meetings, Customer Review Board Meeting (CSRB) & Steering Committee (CRSC), Failure Review Board (FRB), and ensure awareness of upcoming technical improvement changes ex. Service Bulletin, Advisory Wires, program change requests (PCR), program change approvals (PCA), etc.
Support the development of processes and IT systems that will improve / enhance Warranty and Smart Services operations and efficiency.
Participate in workshops and meetings for overandabove customer requests to determine feasibility and financially viability.
Invoice monthly SMP flight hours.
Work with the customer, BAS and accounts receivable as required to assist in any dispute resolution relating to Warranty/SMP.
Support Customer claim processing efforts.
Perform under limited supervision in a remote office scenario.
Ensure the work is compliant with Bombardier Warranty Programs, Schedule A (customer contracts) and any applicable Service Support Agreements (SSA), Smart Maintenance Plus (SMP) or contractual documentation presently in place or future iterations, thereof.

Qualifications

You have a Technical College (AME) diploma or equivalent 38 years in aircraft industry after market areas (i.e., Part Logistics, service center, Contracts, Customer Support) with preferred handson aviation experience.
You have basic evaluation and research skills to search and interpret information from various databases and administer Customer claims and questions.
You have the ability to input, edit, retrieve, format and generate diverse reports and documents.
You have excellent knowledge and experience in a Windows environment (Microsoft Suite).
SAP knowledge would be an asset.
You have strong time and priority management skills.
You have excellent and effective communication skills.
You have fluent oral and written competencies in English (and in French, asset)
You have knowledge of Bombardier contracts, Schedule "A" and Smart Services programs (required).
You have knowledge of aircraft systems, technical manuals, service bulletins publications and maintenance schedule (required).
You have the ability to rapidly determine the level of effort and tasks required to perform a variety of maintenance work on aircraft.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply.

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Job Customer Service

Primary Location CA-QC-Montreal Dorval

Organization Aerospace

Schedule Full-time

Employee Status Regular

Job Posting , 10:15:08 PM

Unposting Date Ongoing