Senior Manager, Product Analytics – Day to Day Banking - Toronto, Ontario
2 weeks ago
Job summary
This is a hybrid role lead the strategy development and delivery of data-driven insights to improve product performance elevate customer experiences unify and streamline reporting across analytics teams act as a strategic advisor to business leaders take ownership of reporting performance measurement monitor product health guide strategic decision-making build manage dashboards performance reports measurement tools synthesize data into actionable recommendations present insights to business partners inform ongoing optimization contribute cross-functional projects involving finance treasury CRM marketing attribution channel reporting consumer insights evaluate new analytics tools vendors enhance measurement capabilitiesResponsibilities
- Provide analytical support for all products including product reporting ad hoc reporting business casing financial risk analytical support own validate curate monitor data associated with all products ensure accuracy integrity standardize operationalize product reporting analysis develop visualization self-service tools empower stakeholders actionable insights contribute additional data analytics insights quarterly analyst calls treasury financial searching surface opportunities client experiences LOB areas detract overall experience recommendations solve employ customer-first mindset establishment new processes great customer experience execute analytics roadmap Personal Business Banking align organizational goals champion data-driven culture across teams units lead Competitive benchmark studies managing external vendor communicating results findings arise study deliver competitive insights reports actionable recommendations adopted by teams maintain employee engagement score reduce attrition industry benchmark achieve satisfaction rating internal stakeholders on support implemented maintain 90% team engagement score reduce below industry benchmark achieve 85% satisfaction rating from internal stakeholders on support implemented /li>
Job description
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