IT Support - Mississauga, Canada - Aversan

Aversan

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT SUPPORT

Location:
Mississauga, ON

Job Type:
Hybrid
RESPONSIBILITIES
Responsible for deployment, maintenance and support of IT Systems and Networks with our client.

Systems Administration:

Builds and maintains the servers, plans and deliver on the IT infrastructure changes.
Performs regular maintenance, monitoring and tuning of IT Systems
Conducts servers and systems repairs, upgrades, patches and installations
Collaborates with our client's Global IT staff, suppliers and contractors to troubleshoot issues.
Analyses event logs and mitigates threats to IT environment.
Ensure servers & computers' critical vulnerabilities are addressed within 48h Technical Support (2 & 3rd Level)
Provides the Tier 2 & 3 IT support for the staff across the organization.
May include adhoc out of hours' support due to 24/7 nature of the business (staff travel, emergencies etc.)
Repairs and recovers from major hardware or software failures.
Provides experts advice to Helpdesk Admins and assists in troubleshooting major issues IT Projects delivery and support
Delivers internal IT Infrastructure projects and initiatives.
Deploys entire systems at remote locations with tight constraints.
Produces technical documentation and manuals.
Cooperates with other project teams on technical matters.
Researches and tests new solutions that may be advantageous to the business
Backups and Disaster Recovery
Implements and monitors backups, server replication and other key metrics daily.
Manages large volumes of data (maintenance, backups, restores)
Updates and periodically tests the Disaster Recovery procedures.

BASIC QUALIFICATIONS

At least 1 + year of experience in IT support function
Customer serviceoriented experience
Good communication skills
Relevant certifications are a plus

Security Clearance Level Needed
***Controlled goods

Position Time Type
***Full Time

Does the position allow for the worker to be virtual/remote?
***Hybrid (a percentage of time can be split between on-site and remote)