Rental & Sales Coordinator - Mississauga, Canada - Lift North America

Description

Founded in 2006, Lift North America has grown to become the largest independent lift truck service provider in Canada.

Situated in the heart of the country's biggest market within the Greater Toronto Area, the company has earned a reputation as a leader in the material handling industry.

The LNA business model has been strategically designed to provide the support, knowledge and resources to improve efficiencies, uptime and overall productivity throughout any operation.

We want to be recognized as the best service provider in the material handling industry and build an organization around respect and teamwork, focused on customer service and supplying quality products with honest aftermarket support.

We will expense all our efforts to ensure our technicians and support staff have all necessary means at their disposal required to complete their tasks to standard.

We care about our employees and in return expect that care to be passed onto our customers.

• As our business is growing rapidly, we need an additional Rental & Sales Coordintor to join our team._

Rental & Sales Coordinator Job Description

Title
Rental & Sales Coordinator


Reports to
Fleet Manager


Summary
The Rental & Sales Coordinator will provide clients with quality service and ensure clients get the services they need.

There is a heavy customer service basis, as the Rental & Sales Coordinator is often the initial contact, so having good people skills is a must.

You will build strong relationships with our partners and service providers to ensure clients receive the best care possible. You should be service-oriented with excellent organizational and record-keeping skills.

You should have strong communication and interpersonal skills and should be able to deal with our clients with empathy and compassion.

Job Duties (including but not limited to):

• Processing of rental and sales orders and inbound inquires.
• Preparing sales/rental agreements and product invoices.
• Ensure that all assets and customer accounts are updated in Salesforce for both rentals and sales.
• Ensure that purchased/rental machine check ins and outs are completed in the system.
• Closing/Invoicing work orders. Collecting and verifying payments have been made by the customer.
• Issuing PO#'s to vendors. Batteries and aftermarket.
• Authorizing, preparing and filing invoice payments/orders to customers and vendors.
• Preparing quotes for batteries, racking etc.
• Working with account representatives to secure and schedule equipment deliveries and installations, ensuring that all assets have accurate data, and all SOP's have been completed prior to shipping including: PDI's, PM's, LDI's, and truck specifications.
• Organizing and tracking equipment sale orders.
• Prepare monthly reports.
• Scheduling, recording, and preparing shipping documents for sales, rentals, and freight, including, responsible for organizing local, provincial, and cross border shipping documents if required.
• Work closely with fleet team managing stock/inventory. Ensure inputted data for equipment is accurate/updated as required.
• Backing up service dispatch and invoicing when required.
• Ordering aftermarket items and processing through to delivery and invoice.
• Field inbound sales and rental inquiries for all products and services in scope of offerings.
• Making outbound calls to current customers letting the know our offerings for rentals and other services.
• Work with account managers to schedule and deliver all aftermarket material.
• Assess the service needs of clients and connect them with the correct technician/personnel.
• Create and maintain a directory of service providers and resources.
• Create and maintain a database of clients and client needs.
• Assess client issues and provide recommendations to fix problems.
• Ensure each client is given the necessary services and follow up to fill ongoing service needs.
• Maintain good relationships with service providers and clients to keep customer base.
• Expand the list of resources and providers to assure there are no gaps in services.
• Other related duties as assigned.

Qualifications

• College diploma or relevant certification or Bachelor's degree preferred.
• 13 years' of industry experience or a related customer service experience required
• Previous administrative experience an asset
• Experience with Salesforce an asset
• Excellent critical thinking, customer service and problemsolving skills
• High quality organizational skills
• High attention to detail
• Excellent verbal and written communication skills
• Proactive qualities with the willingness to learn.
• Ability to work well under pressure and with mínimal supervision.
• Must be able to work long hours seated and in front of a computer.

Lift North America is committed to the fundamental principles of equal employment opportunity. We are committed to treating people fairly, with respect and dignity, and to offer equal employment o