Sales Associate III Oakridge Park - Vancouver - Coach

Description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Position

Sales Associate

Job Description

The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

Sales Floor

Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve. Represents Coach as a brand ambassador. Demonstrates Coach's Selling and Service expectations at all times. Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers and maintaining productive relationships with customers. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Remains aware and clearly communicates current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross-selling skills. Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs. Tailors approach to reading customer cues and attends to the unique and individual shopping needs. Works with multiple customers simultaneously and follows up consistently to influence/close the sale. Flexes personal selling techniques to contribute to store financial results. Builds lasting relationships with customers and leverages Coach's tools and technology to support clienteling. Creates enthusiasm and positivity for a shared vision and promotes a team selling environment. Fosters teamwork, trust and collaboration with internal and external customers. Remains solution oriented and adaptable to changing business and store needs. Welcomes feedback and adapts behaviors as appropriate. Maintains a calm and professional demeanor at all times.

Operations

Ensures all daily tasks are completed without negatively impacting service or Coach standards. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards. Maintains a clean and tidy selling floor at all times. Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures. Replenishes inventory on sales floor as needed. Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, and maintaining strong organizational standards as it relates to product both in the stockroom and on the sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Helps prepare store by organizing functional areas, performing routine cleaning, maintaining organizational standards and visual merchandising expectations.

Competencies

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.


• Creativity: Comes up with new and unique ideas; easily makes connections among previously unrelated notions; often seen as original and value-added in brainstorming settings.


• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.


• Dealing with Ambiguity: Can cope with change; can shift gears; can decide and act without the total picture; isn't upset when things are up in the air; can handle risk and uncertainty.


• Drive for Results: Exceeds goals; top performer; bottom-line oriented; pushes self and others for results.


• Interpersonal Savvy: Relates well to all kinds of people; builds rapport and effective relationships; uses diplomacy and tact; can diffuse high-tension situations.


• Learning on the Fly: Learns quickly; open to change; analyzes successes and failures for cues to improve; experiments to find solutions; quickly grasps underlying structure.


• Perseverance: Pursues with energy and determination; finishes what they start.


• Dealing with Ambiguity: Coping with change; able to decide and act without the total picture; comfortable handling risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; anticipates future consequences and trends; creates strategies and plans.


• Developing Direct Reports and Others: Provides challenging tasks; supports development; builds people.


• Building Effective Teams: Fosters morale and teamwork; shares wins; fosters open dialogue.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications; these decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

Base Pay $17.65-$19.00

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