IT Helpdesk Specialist - Burnaby, Canada - Fortinet

Fortinet
Fortinet
Verified Company
Burnaby, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
Join the Fortinet team in an IT Specialist role where you will be responsible for the secure operation and administration of our networks


Responsibilities:


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, through ticket system or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Walk customer through problemsolving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.

Job Experience Required:


  • 1+ years in overall IT support experience
  • Ability to multitask in a dynamic environment with changing priorities
  • Support experience for Windows AD, Windows, Mac OS, and Linux
  • Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
  • Team/resultsoriented, flexible, proactive, selfstarter
  • Strong communication skills, both written and verbal, and organization skills
  • Excellent customer service skills

Educational Requirement:


  • Bachelor's Degree in Computer Science or Engineering preferred
GD

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