Team Lead - Dartmouth
17 hours ago
Job description
#EnterTheGameActivate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.
The Team Lead at Activate works under the direction of the Store Leader.
The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed.
They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This job posting is for an existing vacancy.This is a full-time, permanent position at our Halifax store located at 72 Finnian Row, Dartmouth Crossing Building 1L, Dartmouth, Nova Scotia .
The Duties And ResponsibilitiesCustomer and Store Operations
Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
Resolve customer complaints and escalate to the Store Leader as required
Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
Aware of all Activate Programs, ensure they are applied in compliance with company standards
People Leadership
Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees and management
Oversee staff and delegate tasks; supporting them throughout the scheduled shift
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values
Maintenance and Inventory
Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities
The Qualifications
1-2 years of previous experience in a similar role is preferred
Must be able to work day/evening/weekend shifts
Proficiency in MS Office and related software
Strength in engaging customer relations
Proficient in the use of hand and power tools
Demonstrated collaborator and able to work with teams
Ability to work various shifts starting as early as 8 am and ending at 1 am is required
Previous experience overseeing a team of 10+ is an asset
The Perks
Competitive wage
Benefits package
Paid time off
Casual dress
Employee discount
Fun and dynamic work environment
On-site parking
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment.
Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities.
To request reasonable accommodation for a protected characteristic, contact which is an email monitored for this purpose.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
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