Service Coordinator - Brossard, Canada - Automatic systems

Automatic systems
Automatic systems
Verified Company
Brossard, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Located in Brossard, your role as Service Coordinator is to manage the field service activity of our Service Technicians and external partners.


Responsibilities:


  • Carry out all the necessary followups with the Canadian and American technician teams;
  • Manage the Canadian and American technicians schedules;
  • Assess customer service needs and coordinate calls between the customer, our technicians and our certified partners;
  • Manage all customer service call requests (internal and external);
  • Prepare quotes for repairs or preventive maintenance contracts;
  • Work closely with members of the technical support and sales team to provide the best service to our customers;
  • Proactively follow up on service calls with customers to ensure their satisfaction;
  • Monitor technicians' parts inventories and maintain at appropriate levels

Qualifications:


  • College diploma in administration or other related fields;
  • 35 years of experience in Customer Service;
  • Excellent verbal and written communicator;
  • Experience in managing a small team, ideally coordinating and dispatching service technicians;
  • Fluent in both French and English (written and spoken)

Please send us your resume at:

fax:
Attn: Human Resources Department)
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