Operations Manager - Edmonton, Canada - FunEx Head Office

FunEx Head Office
FunEx Head Office
Verified Company
Edmonton, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

Introduction
Are you an experienced leader who can inspire, motivate and grow people to be the best they can? Are you looking to work for a growing, innovative company with fun products, happy customers, great coworkers and involved owners? Yeh? Then read on

We're looking for an Operations Manager to oversee our 3 locations and 70+ team members


About Laser City
We're Laser City, a small (but growing) chain of entertainment centers in Alberta.

Our locations (1 in Edmonton, 2 in Calgary) offer Laser Tag, Mini Paintball, eSports and more to thousands of customers every week.


Our customers come to us for special occasions (Birthday Parties, Corporate Events, Youth Group Events) as well as for some casual fun.

The majority are aged 6 to 12, but we also host many teens and adults.


Our Values

  • Safety Always
  • People
  • Give a Sht
  • Fun and Exciting
  • Innovation and Growth
  • Awesome Customer and Employee Experiences
  • Community Giveback
Learn more about us at


About The Role


The Operations Manager is primarily responsible for the delivery of our services - ensuring we have the right people in the right place, at the right time, with the right tools and skills.

They directly manage 3 General Managers and 3 Assistant Managers, and indirectly manage 60+ part-time staff.

This position reports directly to the owners and works closely with them day-to-day.


Unlike many similar roles in retail or hospitality, this role isn't directly responsible for achieving sales goals or dealing with massive inventories.

Our Customer Service and Marketing teams will make sure the customers show up, and we have relatively little consumables. Also, our products are fun and our customers visit us to have a good time


The Ops Manager gets to focus almost all of their energy on helping and developing their teams, improving processes and delivering amazing customer experiences.

People Leadership Responsibilities

  • Directly lead a team of 6 GMs and AMs and indirectly lead 60+ parttime staff
  • Coach, mentor and develop managers and parttime staff
  • Oversee and assist in hiring of parttime staff, including screening, interviewing, offers, forward planning, etc
  • Lead weekly meetings with the managers of each location
  • Have regular 1on1s with your team members
  • Maintain company culture through coaching, staff events, training, etc
Operations Responsibilities

  • Backfill for GMs as required (vacations, vacancies, etc)
  • Provide oncall support to managers for inprogress situations
  • Oversee inventory levels
  • Investigate and followup on negative customer experiences
  • Update data for reporting (NPS, KPIs, etc)
Facilities Responsibilities

  • Regularly visit locations to ensure our standards are being upheld
This involves traveling to Calgary for a few days 6-8 times a year

Other Details

  • This role is generally a Tuesday to Saturday schedule, with some weekends, to spend more time with your teams when they're delivering our services

Who would be awesome in this role
Experience & Skills

  • 5+ years people leadership
  • Managing Managers
  • Hiring, Firing and Disciplining
  • Interacting with suppliers and contractors
  • Comfortable with technology
  • Drivers License and vehicle
Personality

  • High EQ and Empathy
You take the time to understand the position and viewpoint of everyone you deal with.

  • Excellent Communication Skills
Whether written, in-person, via video calls or Slack, you know how to both listen and be heard

  • Sometimes you have to have difficult conversations and make difficult decisions
  • Observant
You notice the small things and will make a note of them, recalling them as needed

  • Enjoys kids and families
Our customers are primarily families with kids, so if you don't like kids, this might not be the role for you

Bonus Things

  • Hospitality or Recreation industry experience
  • Experience managing stores that are not local to you (in another city, etc)
  • Experience with "lean" systems
  • Experience with the EOS system
  • Experience with Servant Leadership

What's in it for you
- $65-75k salary

  • Health, dental and vision benefits
  • Company provided cell phone and laptop
  • Free Laser Tag of course

Next Steps
We thank everyone for applying, only those that are moving to the interview stage will be contacted.

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