Assistant General Manager - Surrey, Canada - Silver Networks

Description

Job Title:
Assistant General Manager


Department:
Management


Reports To:
General Manager


Location:
Work from home, office, client site.


Job Overview:

(AGM) to support our General Manager in all company activities. This role requires a versatile individual capable of performing a variety of technical, administrative, and managerial tasks, including on-site client work and international travel. If you're an experienced leader with strong technical skills and the ability to cultivate strong client relationships, driven by the pursuit of excellence and innovation, we would like to meet you.


Responsibilities:

• Generate revenue by executing billable work, including but not limited to IT support services, hosting management, and other technical tasks as required.
• Assemble workstations and servers, perform hardware repairs and upgrades both in-office and at client locations.
• Travel to client locations for on-site work, including hardware installations, repairs, and upgrades.
• Conduct meet & greets with new and potential clients, fostering strong client relationships and promoting our services.
• Drive business development initiatives to acquire new clients.
• Write scripts for task automation and system management.
• Work closely with the General Manager to plan and execute business strategies, set goals, and determine KPIs.
• Oversee daily operations, ensuring efficiency and productivity.
• Handle purchasing of hardware and software, warranty claims, and customer satisfaction issues.
• Generate invoices using our ticketing and accounting software.
• Conduct regular bookkeeping, tax filings, and financial reporting.
• Participate in setting and reviewing budgets, managing cost efficiency across all departments.
• Involved in the determination of salary structures, including individual compensation packages, ensuring they align with company financial capabilities and industry standards.
• Assist in the recruitment and training of new employees.
• Develop and implement operational policies, standards, and procedures.
• Attend and contribute to high-level meetings and presentations.
• Ensure compliance with laws, regulations, and standards within the industry.
• Continually evaluate business processes and recommend improvements.
• Travel internationally as needed for client and business needs.

Requirements:

• Proven ability to generate revenue by providing billable IT services.
• Strong technical skills, with experience in assembling and repairing IT hardware, writing scripts, and managing various operating systems (Windows, Mac, Linux, BSD).
• Extensive experience with troubleshooting issues with provided and third-party client hardware or software and working with vendor support to resolve issues.
• Proficiency in using LibreOffice, osTicket, and NewViews accounting software.
• Knowledge of regular bookkeeping and tax filing processes.
• Bondable with clean driver's abstract.
• Demonstrated ability in client relationship building and business development.
• Bachelor's degree in Business Administration, Information Technology, or related field. Master's degree preferred. Proven field experience in lieu of degrees is acceptable.
• Excellent leadership and team management skills.
• Exceptional communication skills, with the ability to articulate complex IT concepts to non-technical staff and clients.
• Strong business acumen, with proficiency in financial management, strategic planning and compensation/salary structuring.
• Proven track record of implementing operational improvements and efficiencies.
• Highly organized, with the ability to prioritize tasks and make critical decisions under pressure.
• Detail-oriented with a strong focus on excellence in every aspect of business operations and customer satisfaction.
• Must be able to handle confidential information with discretion.

Company Culture Note:

To promote a harmonious and comfortable environment for all staff members, we maintain our office as a vegetarian-friendly location.


Job Types:
Full-time, Part-time, Permanent

Part-time hours: 40 per week


Salary:
From $100,000.00 per year


Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Work Location:
Hybrid remote in Surrey, BC V3W 6Y3