Medical Scheduler - St. Catharines, Canada - CarePartners

CarePartners St. Catharines, Canada

2 days ago

Part time

Description

Overview

CarePartners is adding to our team and we are looking for Team Assistants to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.

We have immediate Part-Time openings in the St. Catharines office

Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings.

Part-Time roles include shifts every other weekend and there is an opportunity to pick up additional shifts.

This position is part of a Collective Bargaining unit and will be posted internally for a period of five (5) business days, in order to allow bargaining unit employees to apply.

What We Offer

Incentives and Perks

Meaningful, fulfilling work, helping patients and their families behind the scenes

Supportive team environment and a great corporate culture

Paid orientation and comprehensive training and onboarding

Access to group discounts, including exclusive discounts from various retailers

Total rewards program which includes health & dental benefits

An Employee Assistance Program (EAP) for you and your family members

Opportunities for continuing education and training

Hands on mentoring and leadership support

Opportunities to volunteer in countries with limited access to healthcare services

What The Role Involves

You'll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees

Receiving routine referral/intake information from funders and private-pay clients

Developing and coordinates service schedules while considering relevant factors

Informing workers of new assignments and changes to their schedules in accordance with the collective agreement and seniority

Entering relevant information into the automated information system/database

Producing schedules and reports on regular basis, and on request of the Supervisor

Receiving and manage inbound telephone calls and email inquiries related to service

Performing other administrative duties

Other duties as required

What You Bring

A strong desire and commitment to making a difference in the lives of their patients

Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required

Exceptional interpersonal and customer service skills

Ability to work both independently and as part of a team

Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel

A strong attention to detail and the ability to learn new systems and databases

Effective verbal and written communication skills

Non-traditional hours, including evenings and weekends are required

Experience working within a unionized environment and the health care field an asset

To protect our patients, we require current vulnerable sector check screening, and a clear background check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we've been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

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