Visitor Services Representative - Toronto, Canada - Harbourfront centre

Harbourfront centre

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Application Deadline:
March 18, 2024

Harbourfront Centre is known for offering exceptional artistic, educational, and recreational activities on a stunning 10-acre campus in the heart of Toronto's waterfront.

With over 45 years of experience, Harbourfront Centre showcases the best of Canadian culture and a diverse range of global cultures through numerous events such as music festivals, contemporary dance performances, craft exhibitions, and visual arts displays.

Discover the endless possibilities at Harbourfront Centre!

Exciting opportunities are currently available at
Harbourfront Centre for dependable Visitor Services Representatives. This role provides the chance to be part of one of the most prestigious arts institutions globally.

Position Title:
Visitor Services Representative

Department:
Visitor Experience

Reporting To:
Manager, Visitor Experience & Assistant Manager, Visitor Experience

Type of Employment:
Part Time/Casual

Hourly Rate:
$17.50 per hour

Number of Positions:

Location:
Toronto, ON

Summary of Function:

As a Visitor Services Representative, you will have the opportunity to deliver exceptional customer service to our visitors in a dynamic environment with rotating shifts, taking on roles such as ticket seller, information desk concierge, and front-of-house usher.

Joining the Visitor Experience Team, you will provide top-notch service to all visitors, aiming to surpass expectations as we welcome visitors back to our site.

Duties:

Ticket Seller Duties:

Processes ticket orders over the phone and in person
Assists customers with online ticket purchases and resolves any issues with professionalism
Makes outbound concierge calls to provide detailed information to customers requiring accessibility
Updates customer data in Tessitura Ticketing software and stays informed on upcoming events and ticketing policies
Performs other assigned duties of a similar nature
Remains flexible during shifts to support other Visitor Services positions

Information Desk Concierge Duties:

Welcomes and directs visitors proactively
Manages the general inbox and provides information on performances at Harbourfront Centre
Handles customer complaints or issues, escalating when necessary
Supports box office with ticket sales
Stays flexible to assist other Visitor Services positions

Front of House Usher Duties:

Welcomes and assists visitors, manages crowd flow, and ensures a smooth experience
Assists visitors with accessibility needs for a barrier-free experience
Observes the venue during performances to respond to emergencies or disruptions
Maintains venue cleanliness and arranges furniture as needed
Handles coat check, merchandise sales, and provides excellent customer service
Conducts verification checks in accordance with safety protocols
Remains adaptable to support other Visitor Services roles

Requirements: