Retail Technology Support - North Vancouver, Canada - Arc'teryx

Arc'teryx

Verified Company

North Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your Opportunity at ARC'TERYX:

Meet Your Future Team:

The Retail Technology team supports our retail stores and business and interacts with our Store employees and guests to ensure retail technology services are running effectively. This team partners with our retail business teams to generate new ideas and technology that benefits our stores. Our mission is to provide beautiful and highquality tools that focuses on accessibility, flexibility, scalability, and sustainability to service our product guides whenever and wherever they are.

If you were in the role now, here are some of the core activities you would be doing:

Coordinate with cross-functional teams to gather requirements for new store openings
Execute the detailed project plan for setup and configuration using an existing template and deployment, ensuring alignment with overall project timelines
Procure necessary IT equipment, software, and licenses required for new store setups
Configure and install IT infrastructure including network devices, POS systems, and other hardware as per company standards
Collaborate with vendors and thirdparty service providers to ensure timely delivery and installation of IT components
Conduct thorough testing of IT systems to identify and resolve any issues prior to store opening
Provide technical support and troubleshooting assistance during the store opening phase in hypercare mode
Document IT setup processes, configurations, and troubleshooting steps for future reference
Ensure compliance with company policies, procedures, and security standards throughout the new store opening process
Evaluate and recommend improvements to IT setup procedures based on lessons learned from previous deployments
Providing technical support for all Arc'teryx Retail users and systems
Performing new user setup for the windows and IOS systems
Performing functional and user system testing on new hardware and software products

Here are some of the things you could be working on in the future:

Testing and supporting the new technology and services coming to our retail stores
Identifying the root cause of our Retail IT issues and suggesting proper solutions
Assisting with Retail Technology Projects and deployment of new technology

Are you our next Retail Technology Support?:

You are able to travel domestically and internationally as needed for new store openings
You have excellent organizational and time management skills with the ability to multitask and prioritize workload effectively
You have access to a car or reliable transportation and are able to travel to our local stores as required
You have the ability to work, as required, after regular business hours and on weekends through an oncall rotation program to support our retail stores
You have a strong understanding of retail point of sale systems, payment gateways, retail media systems
You have a basic understanding of network related technologies and terminologies (switches, routers, etc.)
You have strong communication skills and the ability to effectively explain concepts and processes to endusers
Experience with ITIL framework and ITSM methodologies is a plus
You have the ability to create basic deployment project plans, track progress and complex deployment projects through to completion
You consistently and properly document new processes and update existing documentation
You are open and able to participate in a rotating oncall schedule for 24/7 support
You are proactive in identifying the root cause of issues, seeking the best solutions with an unwavering commitment to do what is right
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
Your passion for your work is paralleled by your passion for getting outside and living it

$59,000 - $74,000 a year

A reasonable estimate of the pay range is $59,000 $74,000 CAD at the time of this posting. Within the range, individual pay is determined by factors such as jobrelated skills, relevant experience, education and/or training.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

Equal Opportunity

Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.

We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better.

We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and