Manager, Service Design - Burnaby, Canada - Gulf and Fraser Fishermen CU

Gulf and Fraser Fishermen CU

Verified Company

Burnaby, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why G&F?

Drive, contribute, grow together._

At G&F, you have the opportunity to drive, develop and further your career alongside a team of passionate, empowered and engaged fellow professionals.

G&F is proud to offer a caring, open-minded culture that encourages community involvement where you can contribute to causes that are important to you.

You can grow your own success and feel great about working with us

Position Overview

The Manager, Service Design plays a key role in facilitating an exceptional member and employee experience through the efficient use of innovative processes and tools. The incumbent partners with all relevant stakeholders to ensure a smooth transition between frontend and backend processes, leveraging technology when possible and supported by efficient project management skills and Lean philosophy when introducing new processes.
CORE OUTCOMES:

Leadership

Builds and leads a cohesive team ensuring all performance management processes are established, performance standards developed, performance appraisals conducted, and development opportunities identified and implemented.
Provides leadership to all direct reports; provides coaching to build capabilities and fosters professional development to enable employees to optimize their contribution and maximize employee engagement.
Translates and communicates G&F's strategies and objectives with relevant teams and colleagues to ensure successful execution of the annual business plan.
Ensures the Service Design team is representing and delivering the G&F brand and internal service standards consistently and effectively.

Process Improvement

Proactively reviews processes and identifies opportunities to drive improvements creating efficiency, capacity and value.
Reviews processes for alignment with organizational strategies and regulatory requirements and implements recommended innovative solutions as required.

Research & Analysis

Conducts staff focus groups in order to identify roadblocks and opportunities for automation and process improvement.
Conducts market research for the purpose of benchmarking G&F Financial Group with other financial institutions on productivity and operational structure.
Works with external consultants to identify process improvement opportunities and solutions.
Develops recommendations for reengineering and automating systems and processes.

Project Management

Works with the project management team to deliver service design resources for medium to large scale, or complex, organizational projects.
Works with and/or leads internal teams to plan, manage and implement organizational projects as required.

Technical Implementation & Maintenance

Develops and implements mechanisms to measure the effectiveness of new processes; follows up with recommendations regarding reevaluation of changes.
Creates, reviews, and updates process and procedure documentation of systems and processes.
Provides change management support on all process systems that are implemented.
Partners with Human Resources to ensure change management planning and training are in place for system use and communicate any system changes.

Requirements:

Postsecondary business degree

years of related experience

Knowledge of financial products and services (loans, deposits, wealth management)
Knowledge of sales processes and Lean philosophy
Strong research, business analytics, and project management capabilities
Strong oral and written communication skills
Equivalent combination of the above may be appropriate

**How to Apply