Program Support worker - Windsor

Only for registered members Windsor, Canada

17 hours ago

$19.65 - $19.94 (CAD)

Who We Are · For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shel ...

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.

Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.

In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Accountabilities

Job Description:
Client/Service Delivery

Participate in development and implementation of client case plan
Report to program Manager progress, changes and / or regression in the client's status
Within the client's existing environment encourage, where applicable, positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions and problem solving
Help clients develop problem solving and coping skills
Hand out and ordering of medications, record medication on e-MAR system or manual record sheet, as per policy
Monitor basic medical care and follow-up documents, help residents book their appointments
Identify unhealthy and inappropriate behaviors i.e. substance abuse, etc. and consult program Manager
Plan and implement a meaningful weekly program held at WCOH
Crisis Intervention
Provide referrals or general information to community members
Register new residents and properly complete all the documents as required
Refer clients to the appropriate persons for counseling, administration, housing information and social services assistance
Building safety check, identifying any safety and security needs, nighttime bed check, and ensure building's security and staff/residents safety
Clean and sanitize duties, working with residents and ensure their room clean
Assist dispensing PNA for client when required
In emergency situation use stairs to evacuate clients in the building to outside safe place
Available for other WCOH duties as needed

Clerical/Data Entry

Communicate with outside agencies as required
To perform computer data entries on the client service system, input monthly statistics, maintain accurate records of client stays
To prepare correspondence and reports to direct Manager
Answer the telephone professionally, direct calls and take messages as required
Greet all visitors to the WCOH, directing them to the appropriate area
Accept mail and deliveries 2
Accept, receipt, and place in safe any monies received at Front Desk Office

Administrative

To serve clients in a manner befitting Christian standards, attitudes, principles, and goals, with care and concern for the spirit, body, and mind of the individual
Ensure that fire safety and public health standard care is maintained
As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Manager

Working Conditions

This is a unionized casual position without guaranteed working hours. Requires flexibility as per operational requirements.
Working environment is typically in the office and other areas in generally agreeable conditions.

The performance of the job requires the ability to lift/move 20 lbs., reach, bend, twist, stoop, and computer keyboarding, mapping and clean duties.

Education And Experience Qualifications

Education, Qualifications and Certifications

Minimum Secondary School Diploma

A University degree, college diploma or certificate from a recognized institution with studies in counseling or related experience is asset.

Criminal Records Check with vulnerable sector screening, First Aid/CPR certificate, WHIMS certificate, and medical clearance are required.
Valid G2 or G drive license is a must. Must provide the driver's abstract and meets Salvation Army Insurance Standards.
Non-Violent Crisis Intervention training is required.

Experience And Skilled Knowledge Requirements

Minimum of 2 years of prior related experience
Computer skills in all aspects of Microsoft Office and client date management system required
Good oral, written and electronic communication skills
Good interpersonal skills, self-motivated and disciplined
Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

Skills And Capabilities

Attention to detail, problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Excellent organizational skills, ability to follow detailed instruction.

Compensation

The target hiring range for this position is $19.65 to $19.80 with a maximum of $19.94.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request.

Please email if you have a need for any accommodation and we will be pleased to discuss this with you.

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