Store Manager - Burlington, Canada - Danish Pastry House

Danish Pastry House

Verified Company

Burlington, Canada

1 week ago

Posted by:

Sophia Lee

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Description

The Danish Pastry House is a rapidly expanding company that serves authentic pastries, cakes and bread.

The company has partnered with Kontra coffee in Copenhagen, Denmark and also offers coffee and handcrafted beverages roasted in our Toronto Roastery with our own custom blends.

The company aims to create an outstanding presence in the food and retail industry. Projecting more stores all over the GTA and beyond.

We are in search for a Manager to join our team at our Mapleview location as their home store. This person must have MIN 2 years of cafe experience.

This person will Maximize the effectiveness and profitability of the store while creating a stimulating work environment.

We are looking for someone with a good sense of priorities, team management experience, ambition and who is driven by results.

Are you a leader with a will to succeed? We want you on our team

Reporting Structure:
Reports to: Regional Manager Reporting to this position: Assistant Manager, Sales Associate/Barista.

Essential Duties and Responsibilities:

Leading and managing the daytoday store operations
Delivering on established performance objectives and reporting progress to assess the performance of the store
Responsible for meeting the financial monthly targets
Adherence to the brand identity
Indepth product knowledge and insight; ability to make recommendations to customers
Identification of staffing needs, staff planning, and schedule development based on work demands and trends
Recruitment and retention of staff, (Recruitment includes interviews, reference checks, and arranging background checks)
Provide proper training to all sale staff
Ensuring compliance with laws, bylaws, policies, including but not limited to public health, health and safety, employment, AODA, human rights. etc.

Providing inspiring leadership to all staff

Serving as a coach, leader and mentor to all direct reports
Address and manage employee performance issues or concerns in a timely manner
Commitment to the policies, processes and expectations of the company
Position includes key holder responsibilities, opening and closing the store
Ordering inventory and product stock; ensuring sufficient levels to meet daily demand
Maximize loss prevention through adherence through best practices including theftprevention protocols
Maintaining a customerfirst mindset; addressing issues and complaints identified by staff and/or customers
Adhere to standards for store opening, closing, cash handling, and bank deposits
Maintain and present a clean and organized store at all times

Competencies:

Communications
Time management
Customerfocused
Business awareness
Attention to detail
Flexibility/ adaptability
People management
Patience
Team building

Numeracy

Budgeting, profit/loss, analyzing sales reports, cash handling
Sales leadership
Merchandising Skills and Requirements:
Barista/espresso based coffee experience, 2 year or more
Customer service focused and solution oriented
Experience with hiring and scheduling
Proven track record of managing successful team and meeting sales goals
Ability to communicate clearly and professionally with customers and coworkers
Must enjoy and be able to succeed in a fastpaced work environment
Ability to work a flexible schedule based on store needs
Capacity to build rapport, strong team development, motivating high performance and quality
Strong communication skills (written, verbal and electronic)
Management abilities to implement policies and procedures
Familiar with health and safety and employment standards, and public health (food)
Proven ability to solve problems and take initiative
Ability to analyze and evaluate productivity
Ability to intervene with candor, restraint, confidentiality and wisdom
Excellent time management skills and able to multitask