General Manager - Banff

Elevate Your Career in Banff with BCP · Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences. · We are dedicated to delivering exceptional guest experiences while fosteri ...

Job description

Elevate Your Career in Banff with BCP

Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences.
We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.
At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada's most iconic and vibrant destinations. Join us and be part of a culture that values connection, adventure, and excellence.

The Fox Hotels and Suites is seeking a passionate and driven Hotel General Manager to oversee our operations and ensure our guests experience exceptional service at our busy full service hotel

About the Role:

Reporting to the Vice President of Operations, the Hotel General Manager will lead and oversee all aspects of operations at the Fox Hotel & Suites, a vibrant property in the heart of Banff. This is an exciting opportunity to drive both team performance and guest satisfaction while shaping the property's culture and maintaining high operational and financial standards. You'll have the chance to lead a talented team, influence the guest experience, and make a meaningful impact at one of Banff's well-known hotels.

This is a hands-on, operational role where you will oversee all aspects of the hotel, including Maintenance, Housekeeping, and Front Desk services.  Ability to effectively communicate priorities with our corporate Accounting, Human Resource, Sales and Marketing and other support departments.  departments. 

Key Responsibilities:

• Business Acumen: Utilize strong business literacy skills for operational success.
• Leadership: Mentor, train, and coach a dynamic team to deliver exceptional service.
• Proactive Planning: Manage hotel operations to ensure smooth and efficient functioning.
• Dedication to Guest Experience: Provide exemplary service and build strong guest relationships.
• Genuine Passion: Foster a culture of creating memorable guest experiences.
• Communication: Maintain clear, open, and consistent communication with all stakeholders.
• Work closely with BCP Head Office, which provides support in areas such as Finance, Sales, Marketing, HR, IT, and Project Management.

Experience | Skills | Requirements:

• Strong business acumen, adept at analyzing key metrics and making strategic decisions.
• Senior leadership experience in hospitality for at least 3 years.
• Exceptional English communication skills, especially in fast-paced environments.
• Proven history of surpassing revenue targets and adept budget management.
• Proficiency in hotel management software and systems.
• Understanding of building mechanics with a keen eye for detail.
• Preference will be given to candidates with a strong knowledge of Banff, its local market, or experience in similar resort or mountain town environments, enabling a deeper understanding of guest expectations and community dynamics.

If you're a hands-on leader with a passion for hospitality and driving team and guest success, we'd love to hear from you.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy:

• Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
• Opportunity to invest in our Employee Share Ownership Program.
• Food and beverage discounts at all BLC restaurants and cafes.
• Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.
• Participation in Leadership Days for ongoing professional development.
• Experience our hotels firsthand through our Complimentary Hotel Stays Program.
• A complete list of employee benefits are listed here. 

If you're ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.

BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at  or

Please note: Only candidates selected for further consideration will be contacted.