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Staff Technical Support Engineer - Canada - Fortinet, Inc.
Description
In this very technical, and highly visible role, you will be the primary technical contact delivering technical support for premium customers for the chassis-based, ultra high-end FortiGate solutions.
Responsibilities:
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Installation and configuration assistance
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct status conference calls with customers to report status of open issues and projects.
Work closely and provide direct technical email and phone support to our customers in the America's Region (Canada, US)
Work with customers via phone, remote meeting sessions, ticket system, taking over night calls/escalations (scheduled)
Taking On-call P1/System down issues for the weekend (scheduled)
Required Skills
Minimum 1-2 years of relevant professional experience preferably in the network industry
Must possess strong network security and routing experience.
Exceptional customer service orientation and strong communication skills.
Vulnerability scanners (nessus, FireSIGHT, Qualys, etc)
Practical Hands-on knowledge of protocols and applications and ability to debug
ISO Layers 1-7
RPC, TCP, UDP, SMTP, SNMP, WMI, RDP, SSH, TLS, SSL, Proxy, IPS, ISA, NFS, SAN, NAS, etc.
Prefer candidates with CCNA, CCNP, CCIE, JNCIP/S equivalent.
Also prefer candidates with scripting experience for Java Scripts (to see how to debug), exp, sh, python, XML, html
Educational Requirements
~ Bachelor's degree and/or relevant experience
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $80,000 - $110,000 per year.Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, and this position is also eligible for commissions based on the terms of the Sales Compensation Plan.
Why Join Us:
We encourage candidates from all backgrounds and identities to apply.
We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.#J-18808-Ljbffr
