Customer Service Representative - Toronto, Canada - Elte Carpets Ltd

Elte Carpets Ltd

Verified Company

Toronto, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO WE ARE
Elte is Toronto's source for considered design for all things home.

For over 100 years, our family has worked with designers and craftspeople from idea to object, curating timeless pieces and the most distinct creations.

Our sister brand, Mkt, is an independent design house creating pieces for a modern, edited home. We have three large showrooms within Toronto's Design District. In the Elte Showroom, you'll find Rugs and Carpeting, Furniture, Lighting, Mattresses, Linens and Home Decor.

WHAT WE ARE LOOKING FOR

We are searching for individuals who possess a passion to deliver exceptional service to our clients in our growing team.

As part of the Customer Service team, you listen to our client's needs, embody a positive attitude and deliver an effective resolution with a sense of urgency and pride.

You make a great impression on our clients

ATTRIBUTES OF A GREAT CLIENT SERVICE REPRESENTATIVE:

Passion to deliver best in class service
Minimum of 2 years of experience in a customer facing role
High sense of urgency
Motivated by achieving resolutions and client satisfaction
Takes ownership and possesses fanatical follow up skills
Outstanding communication and listening skills
Positive and exudes enthusiasm and energy for people
Easily multitasks and extremely organized
Computer proficient
Professional and embodies Elte brand

WHAT YOU DO (among other things)

Elevate our client services by providing a seamless after sale experience
Practice a highly disciplined and organized approach to working with our clients, suppliers and sales associates
Display a high sense of urgency and diligent follow up skills when resolving client issues and other internal parties
Accurately process payments and invoices and manage product issues and repairs

WHAT'S IN IT FOR YOU

Great Hours Work/Life Balance
Comprehensive group benefits

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Elte Accommodation Policy, accommodation will be provided in all parts of the hiring process.

Applicants need to make their needs known in advance.