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Whitehorse

    front desk clerk, hotel - Whitehorse, Canada - Inn on the Lake

    Inn on the Lake
    Inn on the Lake Whitehorse, Canada

    1 week ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • No degree, certificate or diploma

      • Work setting

    • Hotel, motel, resort
    • Rural area

      • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Investigate and resolve complaints and claims
    • Process guests' departures, calculate charges and receive payments
    • Maintain an inventory of vacancies, reservations and room assignments
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Perform light housekeeping and cleaning duties
    • Provide customer service

      • Computer and technology knowledge

    • Word processing software
    • Central reservation system (CRS)

      • Transportation/travel information

    • Own transportation
    • Valid driver's licence
    • Public transportation is not available

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Overtime required
    • Standing for extended periods
    • Work under pressure

      • Personal suitability

    • Client focus
    • Efficient interpersonal skills
    • Flexibility
    • Judgement
    • Organized
    • Reliability
    • Team player

      • Screening questions

    • Are you currently legally able to work in Canada?
    • Are you willing to relocate for this position?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?

      • Experience

    • Will train

      • Financial benefits

    • Gratuities
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week
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