Salon Coordinator - Toronto, Canada - HOLDENGRACE

Description

HOLDENGRACE combines on-trend hair and beauty services, in-demand med-spa treatments, and a carefully curated lifestyle retail shopping experience, all delivered with an elevated level of customer service.

SUMMARY
The Studio Coordinator is the customer service specialist at HOLDENGRACE. They are the first point of contact for our guests.

They are responsible for servicing customers and prospects, managing salespeople and solicitors, assisting with events, managing retail products, cleaning and upkeep of the Studio and some administrative duties.

JOB REQUIREMENTS

To perform this job successfully, the individual must be able to complete all areas outlined for this position in a satisfactory manner.

The requirements listed below are representative of the knowledge, skills, and/or abilities necessary to meet the minimum job requirements of this position.

EDUCATION

Required:
High School Diploma or equivalent

Preferred:
College degree in administrative or business field


EXPERIENCE

Required:

Two or more years experience in a retail and/or service industry, with heavy concentration on customer service and/or sales.

Preferred:
Hair Salon experience.

SKILLS, KNOWLEDGE, AND ABILITIES

• Coordinate the daily flow of customer scheduling, servicing, and check out. Multitasking is key.
• Effectively communicate, in English, both verbally and in writing.
• Excellent knowledge of the industry and trends impacting the Studio.
• Proficient knowledge in social media ie. Instagram
• Excellent personal/social skills when dealing with vendors, customers, coworkers, and Owner. This includes not discussing any internal business or personal issues in front of customers.
• Flexible. Able to adapt to sudden changes throughout the day.
• Freely and openly take direction from Owner and Stylists.
• Handle cash and other tenders of payment.
• Learn and effectively use the Studio's computer system.
• Perform light administrative duties accurately and in a timely manner.
• Quick decision maker.
• Respond to common inquiries or complaints from customers, staff, or vendors.
• Run a front desk area in an efficient manner and never leaving the area unattended.
• Sell in person and over the phone. This includes upselling.
• Team player, supportive of Stylists' and Owner's needs.

WORKING CONDITIONS
This position will be working primarily indoors in a smoke free, temperature controlled office-like environment. The noise level in the work environment is usually moderate. Music plays at all times. The energy level can, at times, be high and chaotic.


AUTHORITY

The Salon Coordinator is authorized to take any reasonable action necessary to carry out the responsibilities assigned so long as such action does not deviate from established business policy and is consistent with sound business judgment.

The Salon Coordinator is authorized to:

• access petty cash for approved (by Owner) purchases

- make phone calls on the Owner's behalf with prior knowledge &/or direction.
- sign for deliveries


DUTIES AND RESPONSIBILITIES
The duties and responsibilities of the Salon Coordinator include, but are not limited to:

• Accurately explain services to prospects.
• Answer 2line phone system
• Answer phones within 3 rings.
• Assist in reducing waste.
• Assist Owners with events per Owner's direction.
• Assist with Studio cleanliness.
• Create content for social media
• Check answering machine frequently.
• Check, clean, and stock both restrooms periodically throughout each day.
• Ensure complete guest check in.
• Ensure customer satisfaction. Handle concerns and then bring those issues to the Owner's attention in private.
• Ensure daily appointment confirmation calls.
• Ensure proper scheduling and assigning of customers to staff.
• Last check for end of day duties.
• Maintain a clean and stocked guest sitting and retail areas.
• Make phone calls per Owner's request.
• Manage inventory of retail products, back bar products, office supplies, and janitorial supplies.
• Open the studio (when scheduled)
• Close the studio daily.
• Maintain the cleanliness of the Studio
• Carry out end of day cleaning duties
• Prepare and present reports as required by Owner.
• Receive and process packages according to procedure.
• Regularly keep up with filing.
• Screen salespeople and solicitors for Owner and schedule necessary ones.
• Sell and upsell products and services.
• Verify invoices against packing slips.
• Any other duties and responsibilities that may be assigned by the Owner from time to time.

MEASURES OF PERFORMANCE
The Studio Coordinator shall be deemed to be performing in an acceptable manner when the following have been accomplished:

• Subjectively, by the morale of the staff relating to the support, and thus the performance, of the Studio Coordinator.
• All deadlines/timelines met.
• Daily balancing of drawer with 100% accuracy.
• 100% Customer satisfaction during check in and check out.

WEEKLY SCHEDULE