Supervisor, Client Services - Toronto, Canada - SPRINT Senior Care

Description

About Us:
We began caring for seniors and enabling seniors to care for themselves in 1983. We continue
to do so today as an accredited, not-for-profit community support service agency in Toronto by
offering a wide range of practical and low-cost services to seniors and their caregivers. Our
services help seniors stay healthy, safe, connected, and live as independently as possible.

Job Summary:
The Supervisor, Client Services oversees the daily operations for the program to ensure the
philosophy of care is implemented in the program. Main responsibilities include: supervision of
program staff, first point of contact for clients and circle of care, and oversight of operational
tasks that support the Manager, Client Services.


What you will do:

• Provide regular input and feedback on clients to the Client Services Manager.
• Ensure staff have a clear understanding of their responsibilities, their role in the organization and their role as a team member.
• Assist in the completion of client care plans.
• Delegate PSW tasks and ensure that they are completed in a timely manner.
• Evaluate employee performance and provide feedback.
• Conduct monthly audits and inspections diligently.
• Address and resolve schedule conflicts as they arise.
• Handle interpersonal conflicts and staff-related issues professionally.
• Handle client complaints and escalate when necessary.
• Monitor staff attendance.
• Ensure all relevant information is included in the client information management system.
• Regularly update and maintain client files to ensure accuracy and completeness.
• Oversee the procurement of supplies and PPE on a biweekly basis.
• Support with coordinating client visits and admissions, ensuring all information is communicated.
• Participate in facilitating regular staff meetings.
• Arrange and provide training to SPRINT Senior Care staff for ad hoc tasks or situations as they arise.
• Overseeing day-to-day operation of the program.
• Assist with completing required reporting and follow up within required timeframes for Health and Safety risks, hazards, and incidents.
• Ensure that the activities of the residence support the mandate, mission, vision, and values of SPRINT Senior Care while adhering to SPRINT Senior Care's policies and procedures.
• Participate in the development, implementation, and evaluation of quality and risk management activities of the department and agency.
• Participate as an active member of the Department, Leadership, Accreditation, and Inter-disciplinary Teams.
• Participate in agency wide on-call rotation regularly and as required.

What you will bring:

• Degree / diploma in a health discipline, health administration, or a related field, or an equivalent combination of education and experience in a community and/or health care environment.
• Demonstrated leadership experience.
• Proven ability to establish and maintain productive working relationships internally and externally with stakeholders and partnering agencies.
• Experience with interRAI CHA and care planning for clients is an asset.
• Ability to establish good rapport with staff, clients and families.
• Demonstrated ability to be adaptable, build trust, provide coaching and mentorship, facilitate change and engage in continuous quality improvement.
• Effective interpersonal communication skills, including negotiation, persuasion, conflict resolution and problem recognition and problem-solving skills.
• Demonstrates computer skills at an advanced level for the use of the Internet and the following Microsoft Office applications: Word, PowerPoint, Excel and Outlook.
• Demonstrated effective leadership skills in a rapidly changing environment.

Our Caring Workplace:
Working at SPRINT Senior Care, you'll have the opportunity to be a part of a passionate team
committed to providing client-centred, high-quality services to seniors in our service area.
SPRINT Senior Care's inclusive environment is one of many benefits for staff, including
SPRINT Senior Care's dedication to staff wellness, a comprehensive benefits package, and
professional development.