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    Supervisor, Client Services - Toronto, Canada - SPRINT Senior Care

    SPRINT Senior Care
    SPRINT Senior Care Toronto, Canada

    1 month ago

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    Full time
    Description
    About Us:
    We began caring for seniors and enabling seniors to care for themselves in 1983. We continue
    to do so today as an accredited, not-for-profit community support service agency in Toronto by
    offering a wide range of practical and low-cost services to seniors and their caregivers. Our
    services help seniors stay healthy, safe, connected, and live as independently as possible.

    Job Summary:
    The Supervisor, Client Services oversees the daily operations for the program to ensure the
    philosophy of care is implemented in the program. Main responsibilities include: supervision of
    program staff, first point of contact for clients and circle of care, and oversight of operational
    tasks that support the Manager, Client Services.


    What you will do:
    • Provide regular input and feedback on clients to the Client Services Manager.
    • Ensure staff have a clear understanding of their responsibilities, their role in the organization and their role as a team member.
    • Assist in the completion of client care plans.
    • Delegate PSW tasks and ensure that they are completed in a timely manner.
    • Evaluate employee performance and provide feedback.
    • Conduct monthly audits and inspections diligently.
    • Address and resolve schedule conflicts as they arise.
    • Handle interpersonal conflicts and staff-related issues professionally.
    • Handle client complaints and escalate when necessary.
    • Monitor staff attendance.
    • Ensure all relevant information is included in the client information management system.
    • Regularly update and maintain client files to ensure accuracy and completeness.
    • Oversee the procurement of supplies and PPE on a biweekly basis.
    • Support with coordinating client visits and admissions, ensuring all information is communicated.
    • Participate in facilitating regular staff meetings.
    • Arrange and provide training to SPRINT Senior Care staff for ad hoc tasks or situations as they arise.
    • Overseeing day-to-day operation of the program.
    • Assist with completing required reporting and follow up within required timeframes for Health and Safety risks, hazards, and incidents.
    • Ensure that the activities of the residence support the mandate, mission, vision, and values of SPRINT Senior Care while adhering to SPRINT Senior Care's policies and procedures.
    • Participate in the development, implementation, and evaluation of quality and risk management activities of the department and agency.
    • Participate as an active member of the Department, Leadership, Accreditation, and Inter-disciplinary Teams.
    • Participate in agency wide on-call rotation regularly and as required.

    What you will bring:
    • Degree / diploma in a health discipline, health administration, or a related field, or an equivalent combination of education and experience in a community and/or health care environment.
    • Demonstrated leadership experience.
    • Proven ability to establish and maintain productive working relationships internally and externally with stakeholders and partnering agencies.
    • Experience with interRAI CHA and care planning for clients is an asset.
    • Ability to establish good rapport with staff, clients and families.
    • Demonstrated ability to be adaptable, build trust, provide coaching and mentorship, facilitate change and engage in continuous quality improvement.
    • Effective interpersonal communication skills, including negotiation, persuasion, conflict resolution and problem recognition and problem-solving skills.
    • Demonstrates computer skills at an advanced level for the use of the Internet and the following Microsoft Office applications: Word, PowerPoint, Excel and Outlook.
    • Demonstrated effective leadership skills in a rapidly changing environment.

    Our Caring Workplace:
    Working at SPRINT Senior Care, you'll have the opportunity to be a part of a passionate team
    committed to providing client-centred, high-quality services to seniors in our service area.
    SPRINT Senior Care's inclusive environment is one of many benefits for staff, including
    SPRINT Senior Care's dedication to staff wellness, a comprehensive benefits package, and
    professional development.

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