Service Advisor - Calgary, Canada - Capital Auto Mall

Capital Auto Mall

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
Capital Chevrolet Buick GMC Inc

The Service Advisor position is responsible for greeting new and current clients as they enter the service area. They are responsible to act as the go-between for Service Technicians and customers.

As an integral part of the service team, the advisor works with the technicians to ascertain the cause of the issue(s) that prompted a given customer's visit, work to address and resolve those issues.

In addition, since technicians will often have more than one possible solution to a given issue, service advisors must be able to relate these options to the customer and help them select a course of action.

Job Responsibilities

Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walkaround, inspections and test drives
Use a consultative selling process to assist customers in planning for the ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty

Requirements:

Maintain an energetic, professional, and positive personality throughout the workday
Must be confident working with customers and staff from diverse backgrounds
Effective listening skills when speaking with guests
Desire to provide a high level of customer service and be resultsdriven
Valid Driver's License with an acceptable driving record
Ability to set and achieve targeted goals
Demonstrated communication, consultative, interpersonal and organizational skills
Prior sales experience preferred but not required

At Capital Automotive Group, our vision is to be the most respected auto group in North America.

In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people.

Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.