Program Manager - North Vancouver, Canada - Pacific Coast Community Resources

Pacific Coast Community Resources
Pacific Coast Community Resources
Verified Company
North Vancouver, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

PROGRAM MANAGER
At Pacific Coast Community Resources, we have provided personalized services to people living with diverse abilities since 1990. Today we offer our services throughout many communities in the Lower Mainland, Vancouver Island, the Okanagan, and the Kootenays.

We offer a wide range of dynamic and comprehensive programs and are committed to:


  • The values and principles of inclusive community living
  • Providing personcentred services that respect the person's choice and dignity
  • Ensuring cultural diversity and lifestyle choices are recognized and incorporated when developing supports
  • Empowering people with disabilities to live the life they envision
    About the Role


As our Program Manager, you will use your expertise to make a significant contribution to the people, caregivers, and communities we serve.

Through a family-centred approach, you will provide support in a safe home environment to people who may present complex behaviours, as well as people with diverse abilities.

Your natural ability to care for others, working both independently and collaboratively as a member of a multidisciplinary team, will allow you to influence your team's success.


You will

  • Monitor program delivery, planning, and organizational leadership
  • Act as a community liaison and coordinate special projects as assigned
  • Report to the Regional Manager and Directors
  • Communicate with family involved, and professionals as needed
  • Demonstrate ability to manage and supervise multi/interdisciplinary teams using strong interpersonal, communication, organizational and conflict resolution skills
  • Manage multiple projects with a high level of confidentiality, diplomacy and professionalism
  • Use sound judgment and be able to perform well under pressure to meet strict deadlines
  • Conceptualize new programs and services and experience in planning, organizing, directing, and implementing communitybased activities and programs in a collaborative manner
  • Provide services in a manner that supports and reflects positive cultural practices
  • Use highly developed communication skills, both oral and written
  • Recruit, provide orientation to, schedule and evaluate personnel
  • Provide direction, guidance and support for team members to manage conflict openly and constructively
  • Schedule and attend staff meetings and attend and participate in other meetings as required
  • Maintain an attitude of caring, respect and optimism for families, representatives and community members
  • Ensure the home is maintained in a neat and clean state at all times
    Other tasks and details of the role:

The Program Manager requires specialized knowledge and training to be able to train and support the support worker team, to be able to solve problems, and to be able to provide direct care to the supported individuals when there are unfilled shifts, to be able to meet the supported individuals' need for complex medical, cognitive support and complex emotional/behavioural management support.

The Program Manager arranges for multiple physician and therapist appointments, tests, and treatments. The coordinator informs the support workers of the medical plans. The coordinator schedules the RN for medical monitoring, medical records monitoring, staff education and training, and case management support.


The Program Manager arranges for remedial literacy tutoring, cognitive rehabilitation therapy, special needs teaching support, SLP therapy, SLP social skills therapy, OT therapy, etc.

and either directly train the support workers or schedule the others to provide the training to the support workers to ensure the supported individuals' learning assistance needs are met.


The Program Manager arranges for the services of the behaviour consultants (general and ARFID) and either directly train the support workers or schedule assessment/training by the behaviour consultants to ensure the consistent implementation of effective emotional and behavioural management approaches/strategies.

The Program Manager oversees the management of the residence and works from the residence.


Coverage of care by the Program Manager of at least 1 direct care shift every 3 weeks is needed for the Program Manager to directly experience and understand the supported individuals' challenges and care needs to be in a position to train/support staff and problem-solve issues.


The Program Manager works primarily at the residence to directly observe the support staff working with the supported individuals, and the changing issues and be in a position to provide timely staff training/support and problem-solving.


Receipt of on-call pay and the requirement to cover unfilled shifts due ensures the ongoing provision of safe and effective care to the supported individuals.

The position is a non-unionized management position as supervision will be provided to the support workers. Also, not all Program Managers will gain the required knowledge and skills for the position requiring
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