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    • Customer Service Representative - Burnaby - Cansel

    Cansel
    Cansel Burnaby

    3 weeks ago

    Default job background
    Description

    About Us

    We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth.

    Job Summary:

    This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative tasks.

    Responsibilities:

    • Strategic Sales:
      • Research and understand customer needs to make product and service recommendations.
      • Conduct outbound telephone sales and maintain email correspondence.
      • Participate in strategic account sales programs.
      • Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities.
    • Business Development:
      • Perform remote sales business development using an existing customer portfolio.
      • Explore new growth opportunities to meet or exceed revenue targets.
      • Manage existing accounts to achieve forecasted revenue targets.
      • Collaborate with the Sales Team on campaign-based projects.
      • Work closely with Outside Sales Professionals to ensure seamless operations.
      • Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.
    • Customer Service Team Duties:
      • Answer phones, enter orders, transfer calls, and create leads.
      • Assist walk-in customers and handle e-commerce chat inquiries.
      • Create work orders and rental requests and manage returns.
      • Process payments for in-store transactions and coordinate with the A/R team for others.
      • Monitor customer pickups and contact customers as needed.
      • Enter customer orders and respond to various inboxes.
      • Handle RMAs for returned products and monitor billing due lists.
      • Maintain a tidy branch and assist in facility-related tasks.
      • Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and escalate issues.
      • Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.

      Qualifications:

      • 1-3 years of experience in sales and customer service.
      • A strong desire and genuine interest in our customers' business.
      • A robust ambition to meet and exceed revenue targets.
      • The ability to foster strong workplace relationships and create a positive work environment.
      • Proactive, autonomous, and results-driven with strong troubleshooting skills.
      • Excellent customer service, interpersonal communication, and telephone skills.
      • An energetic and highly motivated individual who can work well within a team and independently with minimal supervision.
      • The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situations.

      Why Join Us:

      • Opportunity to work in a collaborative and supportive environment.
      • Competitive salary and benefits package.
      • Room for growth and professional development.
      • Be part of a company that values innovation and customer satisfaction.
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Customer service representative