Network Support Analyst - Greater Toronto Area
1 week ago

Job summary
Metrolinx is connecting communities across the Greater Golden Horseshoe. We are building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto's subway system.
Responsibilities
- Servicing technical specialist configuring testing distributing maintaining troubleshooting desktop equipment software peripherals meet client needs provide end user customers single point contact communicate manage resolve Information Technology incidents break fix work order requests Delivering quality support resolutions directly ensuring process consistency commitment customer service excellence problem resolution.
- Supporting end user customers effectively using Information Technology services installing supporting monitoring networked standalone PC desktops laptops peripherals devices associated business applications corporate network stand alone clients resolving incidents determining problem severity classification incident assigning appropriate support group accountable ensure escalated support calls resolved end user custom satisfaction restoring normal service operation quickly possible minimal disruption business while monitoring all Incidents including escalated calls acting central point contact communicates status all major IT incidents affects business end user customer community.
Job description
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