Business Analyst - London - LBMX

Description

LBMX is growing again . . .We are seeking a Business Analyst - EDI. LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. As we continue our growth trajectory, we are seeking talented, compassionate, and driven individuals to join our team as a Business Analyst in our EDI department.

We have done well, and we have an even more exciting future. That means we want our newest employees to be a great fit with who we are and where we want to go. We want to offer careers to good people, who strive for a work-life balance, care about doing a good job, and enjoy being part of a team where you and your hard work are valued. Come and help us make LBMX a better company and an even better place to work

Position Description:

LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces are designed to electronically connect the members of buying groups with their supplier partners. We are looking for an EDI Analyst to collaborate with clients in creating tailored solutions to move data files through LBMX's EDI network, overseeing and coordinating project stakeholders throughout. A high level of computer competency is required but no experience in computer programming is necessary. This is an ideal role for someone with strong communication skills, experience managing EDI transactions, and a proven track record of driving projects to completion.

Successful candidates must thrive in an independent work environment and be dedicated to delivering an exceptional customer experience. Additionally, candidates with prior experience managing AS2/VAN/SFTP communication protocols and exposure to ERP systems will be highly regarded.

We welcome applicants from all locations. While our preference is for the successful candidate to join us at our London, Ontario office, flexible and remote arrangements may be available following the onboarding process. Ultimately, we're focused on finding the right talent and potential to succeed in this role.

Must be able to legally work within Canada. Positions to fill: 1.

Responsibilities:

• Lead customer meetings, gather EDI requirements, drive projects forward, and own the results.
• Maintain proactive communication with customers to meet deadlines across multiple concurrent projects.
• Configure customer accounts and create customized EDI guides based on specifications.
• Validate EDI transactions meet customer requirements.
• Monitor EDI network and identify root causes of transaction errors to apply appropriate corrections.
• Provide exceptional customer service with a professional, solution-oriented approach.
• Represent the voice of the customer in internal meetings and problem-solving discussions.
• Other duties as assigned.

Skill Requirements:

• Proficient in reviewing and understanding X12 specification documents.
• Experience transacting standard business documents through EDI (invoices, purchase orders, confirmations, etc.).
• Strong attention to detail. Effective problem-solving and problem-prevention skills.
• Strong verbal skills and ability to develop rapport with customers and team members over video and phone (e.g., Microsoft Teams).
• Enthusiastically work closely with others in a positive team environment.
• Self-motivated with a high level of professionalism to independently drive simultaneous projects from start to finish.
• Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, and Word.
• Eager and willing to take on new tasks and challenges.
• Technical fluency in English (speaking, reading, and writing).

Nice to Have:

• Experience working with a remote team would be considered an asset
• Understanding of additional data file formats: CSV, EDIFACT, XML, JSON, etc.
• Exposure to various Accounting/ERP/POS systems: Infor SXe, Epicor Eclipse, SAP, etc.
• Familiarity with data transport protocols: SFTP, AS2, VAN, etc.
• Prior use of JIRA, Salesforce, and Zendesk
• Professional certifications: PMP, CBDA, etc.

Experience Required:

• Two or more years of EDI-related experience handling business transactions
• Other experience, including but not limited to supply chain management, project management, business analysis

The Perks of Working with us

• Competitive salary and benefits, including a health spending account and employee assistance program
• Three weeks' vacation to start with additional paid "LBMX holidays" throughout the year
• Company-matched GRSP contributions
• Education subsidies for job-related courses to support your growth
• Maternity, Parental and Compassionate Care Leave Top-Up Program
• A healthy work-life balance
• Flexible summer hours
• $500 Staples allowance for new full-time hires
• Recognized as one of Canada's Top 100 Small & Medium Employers (2022, 2023, and 2024)
• Winner of Canada's Top 100 Employer (2025 and 2026)

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.