Pension Administrator, Payout Annuity - Montreal - Sun Life Québec

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

This is a one year contract opportunity (with benefits).

Location: Hybrid (in-office 2 days/week)

Group Retirement Services - Payout Annuity is looking for a proven and skilled individual who is willing to join a dynamic and challenging environment. This role demands strong workflow management ability, organizational skills, attention to detail and a passion for high quality customer service.

What will you do

• Set up and maintain annuitant member information on various systems
• Promptly respond to inquiries from internal business partners
• Responsible for plan reconciliation and handling changes to client files
• Manage complex processes with high volume of data using Excel Spreadsheets
• Investigate and resolve escalated issues and complaints quickly and accurately
• Manage work priorities in a multifunctional environment
• Accountable to deliver superior customer service to future and existing pensioners
• Respond to client inquiries who contact our call center.

What do you need to succeed

• Bilingualism (French, English) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada
• Ability to work under pressure, manage shifting priorities and remain organized in an ever-improving environment
• Analytical and problem-solving skills
• Attention to detail with a proven track record of superior quality working in a production environment

Competencies

• Knowledge of pension legislation and annuities
• 3 years of administrative or customer service experience
• Strong Excel skills (pivot tables, VLOOKUP, etc.)
• Experience in finance or accounting

What's in it for you

• We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work
• Flexible Benefits from the day you join to meet the needs of you and your family
• Retirement and stock ownership programs giving you the opportunity to maximize your finances by taking advantage of employer matching contributions
• Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more
• Access to our Global Learning Centre, available 24/7 for your learning needs

Salary Range

49,000/ ,000/77 000

Job Category

Customer Service / Operations

Posting End Date

05/03/2026

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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