Process Manager - Toronto, Ontario
1 week ago
Job summary
This role oversees one or more ITSM process to ensure that ITSM processes are executed in a controlled and authorized manner in compliance with governing regulations Scotiabanks standards policies processes and procedures.The Process Manager will create and maintain documentation train governance work with business stakeholders platform team and representatives from CIO areas to identify document process improvements work with various teams including reporting risk software development operations SRE to ensure technical business requirements are met work receive appropriate level of priority process ownership continuous improvement leadership people non-people leadership skills reporting analytics design KPIs Metrics project work leadership support department initiatives during development execution involve stakeholders as required community engagement outreach collaborate ITSM ProcessProduct Owners Platform team Engineering areas Champion ITSM culture practices help internal external communication improve transparency radiate information champion customer focused culture deepen client relationships leverage broader Bank relationships systems knowledge.
We value diversity equity inclusion allyship strive create inclusive culture every employee empowered reach fullest potential respected who they are embraced bias-free practices inclusive values across Scotiabank embrace diversity provide opportunities all employees learn grow participate Employee Resource Groups ERGs span diverse gender identities ethnicity race age ability veterans accessibility workplace accommodations value unique skills experiences individual brings Bank committed creating maintaining inclusive accessible environment meet accessibility requirements.
Job description
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