Desktop Support Technician - Richmond, Canada - Teck Resources Limited

Teck Resources Limited

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description:

As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably.

We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future.

Reporting to the Supervisor, End User Computing, our Desktop Support (Site Support) is a Tier 2 end-user support position. This role is based at our Richmond office which oversees the development of our proprietary hydrometallurgical technology. It primarily consists of in-person support and will remain, in-person and in-office 80-100% of the week. This is a part time contract, consisting of 3 days a week.

Leadership Competencies:

Be an outstanding teammate. The Tier 2 team is between 8 and 12 people strong (across the country), and teamwork is critical in our success.
Customer Service. Site Support is a servicefirst team, and exemplary customer service, especially when under pressure, is a key asset of all successful members.
Be ready to grow. One common theme among successful current and past team members is a desire to learn and grow. This is not a role to stagnate in
Well presented. This role may put you in front of executives and people of importance, being welldressed and presentable is key, one should have a good handle on how to present and hold themselves in a variety of situations.
Selfstarter. While we are a tightknit team, being able to buckle down and working proactively with no prompting is important, as there is plenty to do.
Proactive and forward thinking. Ability to think creatively, of other elements that need addressing, and handling mundane tasks that are less exciting is important.

Responsibilities:

Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
Complete new hire onboarding which includes provisioning IT assets, access and permissions
Refreshing and replacing machines
Receive, handle and perform upkeep of tickets and requests from ServiceNow, providing positive incident resolution that meets the needs of customers
Updating internal team documentation and externally facing knowledge base articles as needed
Liaise with multiple teams, tiers, groups, and areas of the business every day to complete tasks, incidents, and other project work
Working with hardware and software vendors to verify timely product delivery, and ensuring that new equipment is installed and ready to operate on schedule
Maintain important records efficiently and accurately, including service tickets, request history, asset records, and internal and external documentation
Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures. This includes thinking creatively on how to improve processes
Review and maintain stock levels to an adequate degree, ensuring availability without overexpenditure
Analyzing and making recommendations regarding hardware and software standardization when possible

Qualifications:

A bachelors degree in Arts, Computer Science or Engineering, diploma or technical certificate or equivalent professional experience
At least 24 years experience providing Tier 2 support
Excellent and extensive technical resolution skills
Thorough understanding and history supporting Windows 10, Office 2016/9 MSI, O365 CTR, and O365 Online (aka MS365)
Advanced familiarity with tools such as: ServiceNow, Azure Online, TeamViewer, SCCM, Active Directory (and Azure AD), Desktop Authority is preferred
Working with, fixing, and configuring WDS/SCCM imaging workflows is preferred
Experience with PowerShell scripting and other methods of software automation is preferred
Experience supporting multifunction Xerox printers, notably Alta Link models is considered an asset
Experience with a purchasing/requisitioning system is beneficial
Recent history supporting Apple in the Enterprise, using JAMF and Intune is desirable
Professional certifications from BCIT or HDI (Desktop Support Technician or Support Centre Analyst), CompTIA or Microsoft (MCITP, MTA, MCSA, MCSE)
Experience working in an ITIL V3 framework is preferred
Excellent organizational, interpersonal, and written and verbal English communication skills are required
Recent experience working in a large person organization is beneficial
Able to perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner
Experience working in a processoriented organization
Possesses positive, professional interpersonal skills
Ability to easily adapt to, and learn, new technologies
Some experience in a customerfacing role such as retail, hospitality, or other servicebased role, even early in career
Spanish fluency is considered an asset