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    Customer Care Associate - London, Canada - Boardwalk

    Boardwalk
    Boardwalk London, Canada

    4 days ago

    Default job background
    Full time
    Description

    Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

    Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more


    We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we'd love to hear from you

    Responsibilities:

    Ensure the health, comfort and safety of our Customers

    Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.

    Successful applicants must have a flexible schedule and be available to work evenings and weekends

    Ensure daily communication with all site Associates

    Collect rent and follow up on defaults

    Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers

    Inspections of vacant and upcoming suites

    Lease and show suites

    Ensure all rental enquires are answered within the guidelines provided

    Annual suite inspections

    Prepare and deliver bank deposits

    Administrative duties including processing paperwork for site and other Associates

    Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract

    Ensure proper and accurate inventory management

    Snow removal as required

    Cleaning as required

    Touch-up painting as required

    Complete all required administration for the position on a tablet

    Complete other tasks assigned by the Leader

    Experience and Educational Requirements:

    2 years Customer Service Experience preferred

    Post-Secondary Education in related field

    Technical Requirements:

    Computer experience is required with web based programs preferred

    Ability to learn and adapt quickly to changing systems and new technology

    Familiarity with computer tablets is an asset

    Non-Technical Requirements:

    Strong commitment to providing excellent customer service

    Dedicated to building better communities for all our Customers and surrounding communities

    Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained

    Excellent listening and telephone etiquette skills

    Exceptional problem-solving and decision-making capabilities

    Strong planning and organizational skills coupled with ability to multi-task and prioritize

    Excellent time-management skills

    Ability to handle sensitive and confidential matters

    Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding

    Ability to work independently (self managed) and with other Associates in a team environment

    Ability to learn quickly, adapt to change and be flexible in nature

    Displays a high level of initiative and commitment to success (striving toward Boardwalk's mission statement)

    Demonstrates a positive attitude, enthusiasm and assertiveness

    Ability to spend up to eight hours walking, standing, climbing stairs, lifting

    Ability to maneuver or lift up to 10kg with the proper equipment

    Boardwalk provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at

    Interested applicants are invited to submit a cover letter and resume.


    We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.

    ___________________________________________________________

    Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life


    Deeply rooted in family spirit and humility, Boardwalk's five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of 'treat others as you would like to be treated,' 'be good,' 'love community' and 'have fun,' we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.


    We hope these values speak to you as they speak so meaningfully to us


    As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.


    Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.

    ___________________________________________________________

    Diversity, Equity and Inclusion Commitment Statement

    We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.


    Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.


    We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.

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