Operations Manager - Toronto, Canada - Freedom mobile

Freedom mobile

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

At Freedom, we're proud to be leaders in a movement that brings affordable wireless services to Canadians - we're always on the lookout for go-getters that are committed to disrupt the status quo.

Does that sound like you? We'd love to meet you.

As the Operations Manager, you will provide operational support to the Retail sales teams.

You will be responsible for documenting and reviewing current business processes, identifying process gaps or common errors, and proposing solutions to reduce errors, streamline processes, create efficiencies, and most importantly, improve sales performance within the Retail channel.

In this role, you will lead large projects that impact the Retail sales teams, support ad-hoc initiatives and change management activities.

As an expert in the Retail channel, you will maintain a strong relationship with the leaders and sales agents. You will be also responsible for reporting and managing the operational budget and spend for the Retail Channel.

Key accountabilities of this role include project and timeline management, collaboration with cross-functional teams, documenting process and policy documents, managing and reporting on Retail OPEX, representing the Retail channel, and presenting project details and updates to Sales Leaders.

A typical day
The day-to-day tasks of the Operations Manager include the following:

Leading project execution as the stakeholder of change; representing the Retail channel
Managing internal projects; working crossfunctionally with internal teams to build project timelines and track project deliverables
Presenting project plans, deliverables, and updates to Sales Leaders
Defining, documenting, and supporting daytoday operations and operational based programs, processes, and policies within Retail channels
Identifying gaps in knowledge or processes and recommending new processes, tools, procedures, or solutions to support the sales objectives of the Retail channel
Planning, managing and reporting on all operational budget and spend for the Retail channel
Managing and supporting knowledge management tools and resources
Leading Retail location transitions, onboarding, and offboarding
Providing support to and collaborating with internal stakeholders and project teams
Assessing agent and customer impact and socializing details through effective communication

Qualifications

57 years of telecommunications, sales support, or Retail sales experience
57 years business analysis, operations, or channel support experience
Excellent presentation and project management skills
Excellent communication skills (internal & external)
Strong time management and organization skills with the ability to prioritize work to meet deadlines
Ability to recognize and handle sensitive and confidential information
High level proficiency with Microsoft Office, Retail systems (Retail IQ, Oracle, CREATE, etc.)
High attention to detail with an ability to analyze needs and translate complex findings into clear and concise messaging
Highly creative, selfmotivated individual with drive, confidence, and the ability to work independently, as well as collaborate with team members

Additional Information

Take advantage of a c
ustomizable health & dental benefits program and opportunities for c
ompanymatched pension (according to position).
Promote your health with the
wellness program, which focuses on physical, psychological, financial, and social health.
Benefit from the
Employee Assistance Program for you and your family, including Virtual Healthcare.
Participate in
projects that make an impact and take on challenges that will allow you to surpass yourself.
Develop your full potential and
imagine what you can become within Quebecor's family through our various career opportunities.

Check out our Activity Report for an overview of the projects to which you could contribute

We value your uniqueness

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong.

We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential.

We're eager to discover all the qualities that make you unique

We are happy to make accommodations to promote accessibility upon request.

If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.