Analyste, Santé Communautaire - Montréal, Canada - Canadian Red Cross

Canadian Red Cross

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Montreal, Quebec, Canada

Position type:
Temporary full time (15 months)

The Canadian Red Cross (CRC), a member of the largest humanitarian network in the world, is currently seeking a Case Worker, Community Health.

Are you passionate about helping others and interested in working with others who share your commitment? Read carefully, as this position may be a great fit for you

Reporting to the Manager, Operations and Development, and in close cooperation with members of the Quebec Community Health Directorate team, the Case Worker, Community Health will be responsible for assessing the needs of older adults based on the collected information, determining a service trajectory based on their needs, proposing a personalized intervention plan, and making the appropriate referrals, in accordance with the Fundamental Principles of the CRC and the department.

Who you are:

Language requirements: You are able to read, write, and provide services as required by the operation in English or French. Fluency in other languages is considered an asset.
Customer service and communication skills: You are patient with the people we help, listen actively to understand needs, and communicate clearly so that people understand the services that are available. Strong listening, analysis, and complex problemsolving skills are required.
Attention to detail and reliability: You can accurately fill out forms and complete the necessary paperwork, have strong organizational skills and initiative, and are able to work under pressure with little supervision.
Teamwork: You are a team player who shares information, helps others, is respectful and approachable, and builds strong relationships.

You will enjoy:

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Culture:An organization that is guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality.
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Opportunity: To work with the best and brightest in the non-profit field, in an environment that promotes continuous learning, creativity and collaboration.
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Benefits: You will be eligible for the health and dental plan after 12 months of continuous service.
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Meaningful work: You will be part of a team that is dedicated to improving the lives of people in vulnerable situations.
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Conditions: This is a temporary full-time position (35 hours a week) with the possibility of extension.

Responsibilities

Case management:

Analyze and assess the needs of previously identified clients.
Communicate with these people to develop a support plan.
Liaise with the appropriate community organizations to implement the support plan.
Ensure that feedback is received from beneficiaries about the services they obtained.
Analyze the processes and procedures used for scheduling appointments with beneficiaries in order to accommodate the volume and complexity of assistance requests and recommend improvements.
Identify gaps in the beneficiary's ability to meet their essential needs and refer complex cases to the Operations Manager.
Refer specific cases to the Liaison Nurse of the Red Cross Community Health Directorate.
Report challenges encountered during the referral process to the manager.
Participate in the department's ongoing development to improve practices.
Participate in team meetings.

Reports, administration, and file management:

Fill out the necessary paperwork and keep confidential records in accordance with CRC standards using the applicable systems and tools.
Ensure that files are processed and clients are followed up with in accordance with department guidelines.

Additional duties:

Participate in training, orientations, or exercises, as required.
Work with volunteers.
Track statistics or other data relevant to file management or reporting.
Perform all other related duties, as required.
Be available to participate in emergency operations when the department's help is required.

We're looking for:

College diploma in social work or a related health care or social and/or human services field.
1 to 3 years of related experience in social work, case management, or community engagement (or equivalent experience).
Experience working with older adults.
Valid driver's licence.
Experience in case management and analyzing client cases (asset).
Experience living or working in a culture other than your own (asset).
Understanding of the role and mission of the CRC.
At the Canadian Red Cross, our mission is to improve the lives of vulnerable people. We are driven by the power of humanity to create a diverse, accessible and equitable work environment. We celebrate the uniqueness of every human being, regardless of your race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, physical or mental disability, and gender identity or expression._
Please notify us as soon as possible of any adaptive mea