Receptionist/clerk - Toronto, Canada - West Park Healthcare Centre

West Park Healthcare Centre

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Status:

Permanent, Full-Time

Reports To:

Clinical Service Manager, Prosthetics and Orthotics, Ontario Worker's Network and Rehab Plus

Hours of Work (shifts):

8am - 4pm

Internal Posting Dates:

April 11-17, 2024

Salary Range:

$ $25.31

Employee Group:

SEIU Clerical

Join West Park's Team Today as a Receptionist/Clerk. E
xplore our integrated campus to learn
more.

Job Overview:

The Receptionist-Clerk is responsible for greeting clients/patients, booking and billing patient appointments, and answering and directing calls for Rehab Plus.

This function provides a warm friendly customer service experience as well as efficient clerical support.

Responsibilities:

Greet patients/clients, enter patient/client data (EPR and scheduling/billing system), collect payments and provide receipts.
Schedule appointments, confirm new assessments and log attendance to minimize cancellations, no shows and vacancies.
Receive requests for service for the feeforservice stream and books appointments accordingly.
Ensure all relevant thirdparty billing data is collected and entered into scheduling/billing system (e.g. Motor-Vehicle Accident Benefits, WSIB information).
Answer and direct telephone calls and queries from patients/clients, referral sources and staff; ensure messages are returned within 24 hours.
Print routing sheets and pull/prepare charts for the next day.
File charts/reports/other correspondence.
Prepare charts for new patients/clients.
Cross check and total daily payments to prepare for bank deposit, under the direction of the Office Supervisor
Other Receptionist-Clerk duties, as assigned.
Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including:
Compliance with the safety standards of the hospital and applicable legislation
Identification and prevention of safety issues and problems
Taking corrective action, where possible
Attendance at safety meetings/training/updates in accordance with the Centre's standards.
Ability to work in a manner that exemplifies the core values of

West Park:
Excellence, Respect, Trust, Collaboration and Accountability.

Evidence of good performance history and attendance record

Key Qualifications:

High School Diploma
Completion of a medical terminology course preferred
Medical Office Assistant Diploma/Certificate considered an asset
Keyboarding skills
Familiar with computers
12 years of experience as a receptionist, preferably in a fastpaced hospital or clinic setting
Excellent customer service and warm friendly telephone handling skills
Excellent interpersonal skills including clear/concise communication skills (verbal and listening)
Working knowledge of Microsoft Office suite Word and Email
Able to use a calculator
Demonstrated accuracy and attention to detail
Ability to multitask and prioritize work and customers
Ability to work independently without supervision
Evidence of satisfactory attendance and performance record
Experience with Total Solutions considered an asset

At West Park Healthcare Centre, we are committed to fostering an inclusive and accessible environment, an important part of living our brand.

We are dedicated to building a workforce that reflects the diversity of the community.

*****Join our team and help patients reclaim their lives at West Park Healthcare Centre