Recovery Representative I - Toronto
1 day ago
Job summary
We are ESC an experienced provider delivering solutions uniting public records data customer authentication corporate services collateral management asset recovery and accounts receivable management which support registration due diligence and lending practices of clients across Canada. Our people are what drives our innovation growth and well-being.In this role you ll manage recovery files and work closely with suppliers such as bailiffs auctions and towing companies to coordinate the repossession transport and liquidation of moveable assets.
You ll also handle customer interactions support voluntary surrenders and redemptions ensure compliance with recovery processes provincial regulations This position offers excellent opportunity to build expertise in the recovery industry while contributing collaborative process-driven team Reporting Team Lead key duties include Work supply chains such as bailiffs auctions tow companies skip tracers related repossession transport liquidation moveable assets Follow recovery process apply applicable rules Interact client customers work resolve inquiries voluntarily surrender units redemptions escalate complaints Recovery Manager Manage file assignments company obligations met Files assigned based client customer s last name According supplier costs invoices storage transportation priority liens fees etc within cost limits Support corporate quality continuous improvement parameters consistent general knowledge industry different laws pertaining province Perform necessary tasks related quality control by ensuring all processes followed Recovery Representatives can escalate questions Recovery Representative II or Recovery Manager Other administrative duties required What need Some post-secondary education coupled years relevant experience Demonstrated proficiency reading comprehension mathematical skills written oral communication telephone etiquette ability think quickly feet Attention detail teamwork problem solving decision making critical thinking job task planning organizing computer use continuous learning Experience using Windows General office equipment Microsoft Outlook Word Excel Internet Explorer Ability work fast-paced environment pressure tight deadlines What offer At ISC believe progress purpose proudly certified Great Place Work committed creating supportive inclusive engaging environment where people thrive Here what expect when join team Believe progress purpose Innovative technology Record sustainable growth Investment diversifying lines business Support growth Career development internal opportunities Education advance skills Opportunities contribute meaningful high-impact work Care about people Supportive inclusive workplace built trust collaboration Recognition programs celebrate contributions achievements Hybrid schedule supports work-life balance A little more us ESC wholly owned subsidiary ISC ISC leading provider registry information management services public data records Throughout history excelled delivering value government private sector organizations community Partner choice governments private sector seeking solutions information management spectrum Help put public records customers fingertips your approach If opportunity interests please apply March
Job description
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