Order Management Coordinator - North Vancouver, Canada - Jastram Technologies Ltd.

Description

Jastram Technologies Ltd

Order Management Coordinator
Since 1983, Jastram Technologies has been the exclusive distributor of high-quality equipment and services for the marine industry. We are looking for an experienced and exceptional order management coordinator. The role is for our office located in beautiful North Vancouver, BC.

In this pivotal role, you will be reporting directly to the National Sales Manager, however, your prime responsibility will be to support outside sales staff to meet customer expectations by ensuring that orders are delivered to customers on time and to specification.

The right person for this role is one who is customer focused and realizes our customers are each entity or person we interact with.

We pride ourselves on exceptional customer service.

The ideal applicant will be highly organized and energized by the prospect of contributing to the growth in an opportunity rich environment.

Responsibilities:

• Receive the customer's Purchase Orders and enter the sales order in the system. Validate information against quotes and sort out discrepancies with the respective sales person
• Create purchase orders to suppliers and track status of orders (shipping dates, tracking information, ETA's)
• Troubleshoot order issues with limited supervision
• Provide order status information to salesperson and/ or customers including any delivery changes and escalate as needed
• Organize and maintain the sales order paperwork filing system and file all paperwork (quotes, sales orders, purchase order and all correspondence)
• Track costs on orders to ensure all costs are included and accounted for on invoices to customers (freight charges, service travel, etc.).
• Complete monthly inventory reconciliations
• Assist with the annual inventory count
• Closely work with shipping department on outgoing and incoming shipments including, but not limited to creating packing list, Certificate of Conformance, Commercial Invoices, etc.
• Performs administrative tasks
• Provide backup assistance to similar positions located in other offices
• Other duties that may be required

Qualifications:

• 5 years of order management coordination experience (experience in an sales or production environment is an asset) OR relevant combination of relevant experience
• Technical aptitude and interest
• Jastram Technologies sells technical products and will provide appropriate training
• Ability prioritize tasks and manage time effectively
• Accurate and details oriented
• Excellent verbal and written communications skills including a strong telephone presence
• Experience working with an ERP system such as Syspro

All Jastram team members are expected to live out the company values of being respectful, responsible, and innovative.

While we thank all applicants for applying, only applicants living in the area will be considered and those that are legally entitled to work in Canada.

Job Types:
Full-time, Permanent


Salary:
$50,000.00-$60,000.00 per year


Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location:
One location