Front Line Worker at a Men's Homeless Shelter - Ottawa, Canada - The Salvation Army Ottawa Booth Centre

The Salvation Army Ottawa Booth Centre

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Purpose summary:

To provide Front Line service to the Ottawa Booth Centre's clients within the context of the Centre's overall operations, including maintaining the security of the facility and its residents.

Responsibilities:

- client services
- safety and security
- support services
- service /shift specific duties

CLIENT SERVICES
- initiate contact with clients for the purpose of being accessible/available; identify needs; gather information to assess further areas of need; monitor progress of clients in working on goal plans; follow established procedures; refer to appropriate Centre and community resources and advocate on behalf of the client to other Centre staff or outside resources, as requested by coordinator
- complete accurate intake and discharge procedures with clients as needed
- provide emergency assistance, as required and appropriate, e.g. meals and clothing
- accept and receive monies, donations, both cash and goods. Donations of only Men's clothing
- attend staff meetings and case conferences and be prepared to offer information regarding clients and service issues

SAFETY ANDSECURITY
- implement appropriate emergency procedures as necessary
- maintain radio contact with other residential services. This includes doing battery changes and radio checks as necessary
- ensure that Centre residency guidelines are enforced impartially
- implement consequence measures to sanction inappropriate behavior of clients, in accordance with established policies, procedures and guidelines
- refer clients to Manager of Residential Services or to Front Desk Supervisor for client interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied access)
- provide emergency backup to other Centre services/programs
- do rounds and security checks as indicated by Shift Statement of Duties

SUPPORT SERVICES
- maintain such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)
- check facilities on rounds and note maintenance concerns to the Manager of Residential Services
- attend to any housekeeping duties, as indicated by service and shift duty list
- participate in planning and evaluating Centre's services and in any revision of the Centre's services/programs
- attend to duties outlined by program and Shift Statement of Duties

Workplace Hazards

May deal with angry and abusive clients
May encounter verbal abuse
May be required to deal with client overdose and other medical situations

Education, Qualifications and Certifications:

Relevant postsecondary education in social work or related field

Experience and Skilled Knowledge Requirements

Minimum 1 3 years' experience working with hard to serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience
Knowledge of client community
Knowledge of community resources
Experience administering Narcan and/or Narcan training a strong asset

Skills and Capabilities (examples provided below):

Effective communication, both oral and written
Effective interpersonal skills
Some computer skills in word processing and database
Bilingual (English and French) an asset
Must supply a current Clear Police Reference Check for Vulnerable Sector

Salary:
non-negotiable starting salary of $19.61, increase to $20.14 at successful completion of probationary period**
Hours: FT - Thursday to Monday - 3:30pm - 12:00am

PT - Saturday and Sunday - 7:30am -4:00pm

Hourly premium for nights and weekend

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

Job Types:
Full-time, Part-time

Pay:
$19.61 per hour

Expected hours: 40 per week

Benefits: