Operations Manager - Vancouver, Canada - Hostelling International-Canada-Pacific Mountain Region

Description

Hostelling International-Canada-Pacific Mountain Region

• Management
• Full Time |
• Permanent

Thurlow Street, Vancouver BC

• 1 position available
• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

Posted on July 12, 2023

Are you ready to take on an exciting role as our Operations Manager? We're a network of awesome hostels spread across Canada, and we need someone like you to oversee their management and growth.

As the right-hand person to our Director of Hostel Operations and Marketing, you'll be in charge of ensuring your assigned hostels are running smoothly.

You'll lead a team of talented hostel managers, providing them with guidance and support to create unforgettable guest experiences and keep things operating at their best.

We're looking for a superstar with leadership skills, a love for hospitality, and a proven track record in managing top-notch properties.

What you will be doing

Leadership and Team Management:

• Lead and motivate a team of hostel managers, providing guidance, training, and support to ensure consistent performance and adherence to company policies and standards.
• Foster a positive work environment, promote teamwork, and encourage professional growth and development among hostel managers.
• Conduct regular performance evaluations, set goals, and provide constructive feedback to improve individual and team performance.

Operational Management:

• Oversee the overall operations of assigned hostels in the network, ensuring compliance with brand standards, policies, and procedures.
• Monitor key performance indicators (KPIs) and benchmarks to evaluate the financial and operational performance of each hostel and take appropriate actions to address any issues or areas of improvement.
• Implement and maintain efficient operational processes, systems, and controls to optimize guest satisfaction, revenue generation, and expense management.
• Collaborate with hostel managers and the marketing team to develop and execute sales and marketing strategies to drive occupancy and revenue growth.

Guest Experience:

• Maintain a strong focus on providing exceptional guest experiences by ensuring consistent service standards, cleanliness, and safety across all hostels within the network.
• Ensure hostels address guest concerns and feedback promptly and take necessary actions to resolve issues and enhance guest satisfaction.
• Monitor online reviews and ratings of hostels within the network, and ensure corrective measures are implemented as needed to maintain positive guest perceptions.

Budgeting and Financial Management:

• Oversee the preparation of annual budgets for hostels in the network, in collaboration with hostel managers, to achieve revenue and expense targets.
• Monitor financial performance, analyze variances, and develop action plans to meet or exceed budgeted goals.
• Monitor, track and provide reports on the progress of authorized capital budget projects.
• Review financial reports, such as income statements and balance sheets, and provide recommendations to optimize financial performance and control costs.

Communication and Collaboration:

• Maintain effective communication channels with hostel managers, senior management, and other stakeholders to ensure alignment on goals, objectives, and strategies.
• Participate in regular meetings, training programs, and industry events to stay updated on industry trends and best practices.

Your Location

About HI
We love travelling.

To us, travel isn't just about going places, it's also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.

We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place.

Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.

Responsibilities & Qualifications:

What we are looking for

• Proven experience as a Hostel Manager, Regional Manager or similar role, preferably in the hospitality industry or multisite operations.
• Strong leadership abilities with the capability to inspire and develop teams.
• Excellent communication, interpersonal, and negotiation skills.
• Sound knowledge of financial management and budgeting principles.
• Proficiency in analyzing data, generating reports, and making datadriven decisions.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Flexibility to travel regularly to different hostel locations within the assigned region.

Salary/Wage:

80,000-90,000


Other Perks/Benefits:

What's in it for you - A flexible work environment - A salary between $80,000 to $90,000 depending on experience - Free stays at HI Hostels in Canada - Food and beverage discounts - RRSP matching