Intern - IT Help Desk - Markham, Canada - Black & McDonald Limited

Black & McDonald Limited

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT THIS CAREER OPPORTUNITY
At Black & McDonald, you're not just an Intern, you're part of the family.

Our Internship Program is centrally supported, fully leveraged paid summer employment offering you the chance to bridge theory to practice in a supportive and dynamic environment.

Our goal is to provide you with 4 months of engaging, meaningful, and impactful experience that will launch your career in the right direction.

A few things to look forward to - a structured work plan to guide your learning; a dedicated mentor to offer regular coaching and feedback; online training through Harvard Business School; collaboration with a vast network of Interns across North America; opportunity to contribute to the growth and success of our diverse team of over 6000 employees across a network of over 25 offices and countless job-sites.

As an intern, some of your roles and responsibilities may include:

Participates in the development and maintenance of technical standards and procedures to the set-up and use of the image software
Takes corrective action to improve image performance based on recurring problems or issues
Responds to requests for technical assistance with all branches of IT (Systems, Application, Networking)
Works with IT Management to ensure license compliance
Research and learn technical details of all new hardware and imparting knowledge to other IT Staff
Evaluate current hardware and advise of future hardware upgrades to accommodate business needs to maintain productivity
Configure and develop custom components with technology partners (analysts, developers, designers etc.) to meet requirements and goals
Share technical expertise during incident management life cycle (analyses reports and outages, perform impact assessments, facilitate stakeholder communication).
Acts as the escalated technical resources for the organization
Troubleshooting computer related problems, performing onsite analysis, diagnosis and repair computer hardware, mobile devices, laptops, printers, monitors, headsets, and displays.
Produce software packages through the use of management systems for deployment
Determines available equipment inventory and recommends appropriate device based on need
Arranging for defective part(s) under warranty to be sent back to vendor
Updating the Asset Tracking System to reflect disposed of equipment
Respond to work order request and coordinate shipment of special requested equipment to multiple regions
Maintaining inventory of all equipment, software and software licenses
Administrative duties as required

REQUIREMENTS

Any additional opportunities in related to accounting & finance to solidify the learning experience
A great attitude and enthusiasm for learning
Available from May to August, 2024

-
Mobility within the GTA is considered an asset: