Customer Experience Associate - Ottawa, Canada - Scotiabank

Scotiabank

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 179891

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

About the role:

As a Customer Experience Associate, you are the face, character and heart of our branches.

Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way.

As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by:

Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, longstanding relationships
Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers' needs
Explain complicated concepts simply
Demonstrate success in a targetbased performance environment, as well as contribute positively to a teamoriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and selfservice banking options to our customers

What's in it for you?

The opportunity to join a forwardthinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities for you and our customers
You can expect to be recognized and rewarded for highperformance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Ontario : Ottawa

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know.