Medical Customer Service Coordinator - Markham, Canada - Mernov Spa

Description

About Us:
A professional collaboration between Mernov Spa and Enhanced Care Clinic, combining over 35 years of aesthetic and medical experience. Mernov Spa provides the most advanced medical treatments with a team of certified doctors and experienced aestheticians. We provide only high-standard and reliable medical spa services to the most discerning clients.


Summary:

Mernov Spa is looking for a
Medical Customer Service Coordinator who has a passion to deliver the best possible care to our clients.

This position is permanent part-time.

Location: 8500 Warden Ave., Markham, ON L6G 1A5


Responsibilities:

• Provide administrative support to physicians and allied health professionals
• Administrative responsibilities include but are not limited to: registering clients, answering phone calls, scheduling appointments, following up on consults and test results, obtaining required documentation
• Obtains key demographic and health related information and registering this information accurately and efficiently into the EMR
• Provides assistance to physicians and allied health providers
• Supports management and perform administrative tasks for service delivery
• Perform other duties related to clinic operations

Requirements:

• Fluent in Mandarin is required
• Previous health care experience is an asset
• Administrative experience/customer service experience is an asset
• Excellent communication skills, ability to multitask and willingness to learn
• Computer proficiency
• Knowledge of EMR and Gsuite is an asset
• Effective interpersonal and problemsolving skills
• Able to work effectively in a fastpaced environment
• Strong organizational skills and attention to details
• Knowledge of CRM is an asset

Job Type:
Part-time


Schedule:

• 8 hour shift

Application question(s):

• Do you have reception/administrative experience? If yes, how many years? Please note this is a mandatory question.
• Do you have experience working in the healthcare industry? If yes, how many years? Please note this is a mandatory question.
• Do you have any EMR experience, and if yes, which system did you use? Please note this is a mandatory question.
• Please confirm if you are able to work on the weekends (Saturday, Sunday or both). Please note this is a mandatory question.
• What is your hourly wage expectation for this role? Please note this is a mandatory question.

Language:

• Mandarin (required)
• Cantonese (preferred)

Work Location:
In person