B2B eCommerce Coordinator - Toronto - Roots Corp.

Description

1400 Castlefield Ave, Toronto, ON M6B 4C4, Canada

Job Description

Posted Friday, January 30, 2026 at 5:00 AM

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand's legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we'd love to have you on our journey

B2B eCommerceCoordinatoris responsible forsupporting the operational, analytical, and administrative functions that drive performance across Roots' wholesaleand eCommerce platformaccounts,including Amazon. This role ensures product data accuracy, smooth order flow,strong communicationbetween teams, and consistent execution across all phases of the salesand product placement cycles.

The ideal candidate is detail-oriented, highly organized, and comfortable working in a fast-paced environment with multiple stakeholders, deadlines, and systems. They bring a proactive approach to problem-solving,strong communicationskills, and an interest in both wholesale processesand eCommercemarketplace operations.

Key Responsibilities → How You'll Make an Impact

Account & Operational Support

• Manage day-to-day operational requirements foreCommerce platformaccounts, including Amazon 1P, ensuringaccuratesetup, catalog maintenanceand product content optimization, and alignment with platform requirements.
• Enter and manage customer orders within internal systems, ensuringtransactionalaccuracyof orders, processing quotes,invoicingandlogisticscoordination mindful oftimelinesand event deadlines.
• Coordinate inventory and supply-chainneeds by partnering withsales manager,productionlead,logistics, and planning teams to align forecasts, purchase orders, and fulfillment timelines.
• Maintain accurateclient, product, and ordermanagement and shipping trackingdetailswithin internal systems and tools.
• Support pricing updates, promotions, and campaign execution within digital platforms, including tracking results and gathering insights.
• Maintain and optimizeproduct listingsin alignment with brand standards, including descriptions,pricingand imagery.
• Monitor keyAmazonperformancemetrics andreport on inventory/sales trendsto proactivelyidentifyrisks and opportunities.
• Stay current with Amazon policy updates and internal process requirements to support account health and accurateprogram execution.

Cross-Functional Coordination

• Serve as a key communication linkamongsales, production,logistics, and external partners to ensure smooth andtimelyexecution of orders and programs.
• Liaise with Amazon Vendor Support and external vendors to resolve issues related to listings, production details,inventoryandtimelines.
• Provide timelyupdates to internal stakeholders andcustomersrespectivelyregardingorder status, product details, and delivery timelines.

Reporting & Analysis

• Prepare recurring and ad-hoc reports related tosales and productperformance, order flow, inventory status, andAmazonprogram activity.
• Analyze data from Amazon Vendor Central and internal systems toidentifytrends, risks, oroperationalimprovements.
• Deliver clear, actionable insights to support sales planning, forecasting,and program decision-making.

Qualifications & Experience → The Skills You Bring

• Experience in accountsupport,sales andorder administration,eCommerce platform supportor digital marketplace management within retail, wholesale, or manufacturing environments.
• Outstanding organizationalskills, with the ability to manage multiple priorities and deadlines.
• Analytical mindset with the ability to interpret data and produce clear insights.
• Strong written and verbal communication skills for both internal and external interactions.
• Proficiencyin Microsoft Office, particularly Excel, with comfort using ERP and order-management systems.
• Experience with Amazon Vendor Central or other digital marketplace platforms is an asset.
• Familiarity with apparel manufacturing or embellishment processes is an asset.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.

1400 Castlefield Ave, Toronto, ON M6B 4C4, Canada