Customer Success Representative - Remote

Only for registered members Remote, Canada

4 weeks ago

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Job summary

We're looking for a proactive, detail-oriented Customer Success & QA Representative to support both our users and our product development team. This hybrid role is ideal for someone who enjoys helping customers succeed *and* has a knack for spotting issues, documenting bugs, and improving software quality.

This role requires roughly 50% of your time will be spent supporting our clients — onboarding new users, triaging tickets, and building strong relationships. The other 50% will focus on quality assurance where you'll test new features validate bug fixes help maintain a high standard of product performance usability.

The ideal candidate should have Diploma/degree in related field or equivalent experience at least one year in customer-facing role QA technical support Excellent written verbal communication skills Strong attention to detail ability describe issues clearly concisely Comfortable navigating SaaS platforms willing dig test things methodically Familiarity tools like HubSpot Intercom Jira similar ready learn Organized empathetic wear different hats.
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